CASE STUDY
Singapore, Gamma can still deliver its services seamlessly. One provider, worldwide.
As a pan-European business communications provider, what progress are you seeing across the region and how do customer expectations or market dynamics differ between countries?
Each market needs to be looked at in isolation.
Each market needs to be looked at in isolation. Every country has unique differences at various stages of digital transformation. For instance, in the UK, fibre deployment is almost complete, with ubiquitous coverage perhaps three or four years away. In Germany, we ' re roughly five years behind that. The Netherlands and Belgium sit somewhere in between.
These nuances mean we can ' t operate with a one-size-fits-all approach. We have to build out our portfolio and managed services capability to meet each country where it is, while still delivering a consistent, pan-European solution for customers operating across multiple markets. That tension – local maturity, pan-European consistency – is one of the more interesting challenges we navigate daily.
Almost 15 years ago, Gamma formed a systems integrator within Gamma Communications Group. That system integrator is headed up by me along with 400 other people that deliver highly scalable digital and turnkey solutions to medium and large enterprises on a pan- European basis.
We have some of the largest enterprises in the UK, some of the largest financial institutions and some of the largest public sector bodies, where we deliver communications solutions to them in collaboration, networking, digital, AI and Customer Experience.
Our real momentum now is with multinational organisations that have challenged us to support them at global scale. We ' ve been executing a strategic build-out within continental Europe, focusing on Germany and Benelux, replicating exceptional product solutions services across the European market.
We’ ve also been building out our global infrastructure which means if you’ re based in
How are emerging technologies and varying business demands reshaping the role of networks, communications and customer experience platforms – what impact is this having?
We ' re in the third digital revolution – industrial, then digital and now AI and Agentic AI. Our customers need guidance to help them deploy these solutions to drive operational efficiencies or improve their customer service and make them more competitive.
That ' s where Gamma is focused. We work with customers on implementing transformational AI across their customer experience and operational delivery, with the goal of making them leaner, faster and more profitable.
What are the most common challenges or priorities you’ re noticing when speaking with customers and how is Gamma helping them navigate that change?
The first is data sovereignty – in an increasingly conflict-driven world, knowing where your data resides and keeping it secure has become a strategic priority for many CIOs today, not just an IT consideration. www. intelligentcio. com
INTELLIGENT CIO EUROPE
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