INDUSTRY WATCH fulfilment efficiency, thereby greatly improving the employee user experience.
Quantifiable results demonstrate success
Product-related services enhance productivity
Insight applies a protective film to all Apple iPhones to reduce damage. As a result, the rate of defective devices has been lowered to less than 0.5 %. This reduction in damage not only decreases transportation costs and emissions but also enhances productivity and improves the user experience for employees.
Siemens Healthineers and Insight first introduced the model in Germany before extending it to EMEA, the US and Asia. Real-time results were continuously assessed against the targeted KPIs, leading to refined common objectives. It quickly became evident that the outcomes surpassed initial expectations. After 18 months of the project, Siemens Healthineers can highlight several significant achievements:
Bundling plays a crucial role in sustainability. With equipment and accessories readily available, Insight can deliver all components to the employee’ s home or branch office in one package. This reduction in the number of shipments directly helps decrease Siemens Healthineers’ carbon footprint.
Innovation: The quality of equipment and services for Siemens Healthineers employees has improved. There are now user-friendly, traceable and dependable processes in place for all stakeholders. Hardware updates are performed automatically, ensuring the use of the latest device generations.
Repairing defective devices prolongs their lifecycle. Outdated devices are reintegrated into the product cycle as refurbished hardware. This approach is beneficial for both budgets and resources.
In collaboration with Insight, Siemens Healthineers has implemented a new refresh process. This updated procedure ensures proper tracking of devices. The refresh process is seamlessly integrated into the device lifecycle, allowing users to automatically receive a new device when their previous one reaches End of Life( EOL) status. Each shipment of new devices includes a return label for the EOL device, streamlining the return process. Prior to resale or recycling, the returned hardware undergoes a certified data erasure procedure. Controlled returns ensures that end-oflife( EOL) devices do not pose safety risks or are improperly disposed of, preventing the company from losing the residual value of the device.
Resilience: Effective break-and-fix protocols facilitate rapid equipment repairs, thereby enhancing user satisfaction and at the same time lowering process costs. Additionally, the utilisation of local or regional warehouses streamlines logistical processes.
Efficiency: By implementing optimised global portfolio management, Siemens Healthineers enhances control, sustainability performance, audit and privacy security, compliance and user satisfaction. Insight achieves a 99.5 % SLA performance and response time target on a worldwide scale. Furthermore, financial efficiency is expected to improve with the introduction of an OPEX model.
Dr Henkel said:“ Our objectives were ambitious, and our requirements were both high and complex. With the new solution, we have effectively managed this complexity.” p
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