FEATURE: CUSTOMER EXPERIENCE business processes, and efficiency from its distribution centres to its storefronts,” said Alex Alt, Executive Vice President and General Manager, Oracle Consumer Industries.“ Coupled with the power of AI, these technologies can help WE make more informed decisions and pivot faster to respond to market and consumer trends.”
Erste Digital boosts banking automation with ABBYY’ s AI solutions
Erste Digital, part of Central European financial services leader Erste Group, is accelerating its Digital Transformation journey by leveraging AI to streamline operations.
such as strategic planning and innovation – key to maintaining a competitive edge in the financial sector.
ABBYY’ s purpose-built AI capabilities have helped Erste Digital expedite time to value while laying the groundwork for continued operational efficiency and agility.
Marijan Djapic, Product Owner, Erste Digital, said:“ My team of solution managers found ABBYY’ s suite of tools indispensable. We leveraged ABBYY FineReader and FlexiCapture to automate numerous processes. The ease of use and AI-driven innovation expedited our time to value, optimising our processes remarkably.” p
To support this strategy, the company selected ABBYY’ s suite of intelligent automation solutions to simplify document-centric processes and enable citizen development.
By deploying ABBYY’ s low-code tools, including FineReader and FlexiCapture, Erste Digital has significantly reduced manual effort, resulting in faster transaction times and fewer human errors. These improvements have enhanced the customer experience while also optimising internal workflows.
THESE IMPROVEMENTS
HAVE ENHANCED THE CUSTOMER EXPERIENCE WHILE ALSO OPTIMISING INTERNAL WORKFLOWS.
The initiative has also positively impacted employees, freeing up resources to focus on high-value activities
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