CASE STUDY
What prompted Le Royal Monceau to upgrade its Wi-Fi network at this time ?
We knew one of the world ’ s biggest sporting events was coming to Paris in 2024 and our Palace was going to be welcoming high-ranking VIPs , celebrities and world leaders . As you might expect , this came with significant requirements , but our Wi-Fi solution supported us in delivering a customer experience above and beyond the expectations of our guests .
How did the deployment of over 330 RUCKUS access points impact the guest experience ?
The deployment of RUCKUS ’ s access points enhanced the overall guest experience by providing faster , more reliable , and secure Wi-Fi . This improvement in connectivity translates to higher guest satisfaction , better reviews and a stronger competitive advantage .
How does the dedicated 4Gb fibre connection , exclusively available for guests , enhance their stay ?
One of our primary objectives is to provide flawless high-speed and secure Internet connectivity to our guests . It ’ s an issue many guests experience in hotels , which is likely to be why some of our guests have been stunned when they ’ ve been able to stream and download high-quality videos without interruption at Le Royal Monceau .
What were the major challenges faced during the implementation of this new Wi-Fi system ?
This project had to be delivered in time for the Olympic Games and we had to keep the hotel operational during deployment to ensure there was no negative impact on the guest experience .
We achieved this by focusing on co-ordination between the different departments which we know are essential for the success of any project . These elements helped us maximise efficiency , minimise errors , and ensure that all teams were working towards a common goal .
The support of the general management was also a powerful lever that not only facilitated the implementation of the project but also guaranteed its success by strengthening the cohesion , efficiency and motivation of the teams involved .
How does this technology upgrade align with Le Royal Monceau ’ s vision of offering a world-class , tech-savvy environment ?
By adopting cutting-edge technology , the hotel positions itself as an industry innovator , attracting techsavvy guests who value modern , convenient , luxurious and innovative experiences . These technology upgrades ensure that we can offer consistent , highquality services across all touchpoints , which is crucial for maintaining our world-class reputation .
Here ’ s how the Wi-Fi upgrade helped us set new standards in the hospitality industry . It has enabled our use of :
• Advanced technology , such as data analytics , allows us to offer personalised experiences . For instance , using guest data to tailor room settings ( like lighting , entertainment and temperature , which they can also manage through mobile apps ), suggesting activities , or remembering a guest ’ s preferences for future stays . These features ensure that our guests can stay connected and manage their stay effortlessly , which is crucial for techsavvy travellers .
• Smart technology is also used to monitor and optimise energy usage . The use of energy management systems aligns with our sustainability goals and reduces our operational costs , which is particularly attractive to modern , eco- conscious guests .
The above is underpinned by predictive maintenance technology and advanced security systems that ensure our operations run smoothly , without downtime while enhancing guest safety . p
BY ADOPTING CUTTING- EDGE TECHNOLOGY , THE
HOTEL POSITIONS ITSELF AS AN INDUSTRY INNOVATOR .
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