CIO OPINION integration engineering . Yet all too often enterprises can end up using one partner for both things .
If you ’ re innovating , an outsourcing partner must be chosen wisely , as it ’ s rare that the same teams can deliver tasks to keep systems up and running and manage complex new applications . Let ’ s say , you wouldn ’ t service a Formula One car and a small modern car at the same garage . Often however you need both skill sets to work together and augmenting existing teams with new skills is a great way to build highly effective teams that can rapidly innovate .
Key components for a thriving outsourcing partnership when using AI or new software and you have a complex tech estate .
• Co-creation and collaboration : The digital partner must be collaborative as working together helps to frame the project and makes it more likely to succeed . There should be business outcomes rather than tech outcomes identified at the very start . For instance , clear goals such as reducing a business process that takes four hours down to four minutes .
• True consultancy : There can be six or seven answers to the same question . A partner who is a true consultant should challenge , ‘ What do you mean ?’ at concept stage , even offering an alternative approach .
The most effective partnership is one where blended teams truly collaborate – one side with the business knowhow and the information on the current tech setup , and the other with new tech specialisms . There are three key behavioural elements which are critical for an effective transformation team :
• Great communication : This is paramount to success as your existing teams , business colleagues and partner colleagues must work together as a highly effective team . Something new and complex requires many iterations and frequent communication . This is especially true
Forward-looking tech leaders need to put the checks in place to make sure their outsource supplier is meeting their specific needs . If you ’ re innovating to make efficiencies , looking to leverage AI or making the
Forward-looking tech leaders need to put the checks in place to make sure their outsource supplier is meeting their specific needs .
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