INDUSTRY WATCH
Andrzej Chojnowski , IT Director Europe at Rosti couldn ’ t afford especially as the business continued to grow . This lack of visibility also meant we couldn ’ t identify root causes . As a result , we couldn ’ t proactively plan for wider difficulties because we didn ’ t have the data to tell us if this was an isolated issue or if it might impact our wider fleet . These are challenges we ’ ve been able to address with SOTI MobiControl and our IT operations have run much smoother since .
How has the implementation of SOTI MobiControl impacted Rosti ’ s productivity and operational efficiency , particularly in terms of reducing device downtime and streamlining hardware issue resolution ?
Resolving problems quickly and limiting device downtime were significant obstacles for us before this project began . Now we have access to a single dashboard that lets our IT team see every piece of technology connected to our network , across every location globally . This means we can review a device ’ s status in real-time , including what software and firmware it ’ s running , any performance issues and reliability metrics . This makes it a lot easier to troubleshoot issues before they develop into major problems . SOTI ’ s software also makes recommendations in the platform to update software and hardware which helps us better manage our manufacturer warranties . We ’ ve noticed this is helping us to be more efficient by reducing support costs .
Could you describe the process of transitioning to a more streamlined Enterprise Mobility Management ( EMM ) platform , and the role SOTI MobiControl played in this transition ?
SOTI ’ s EMM solutions works with all global operating systems and devices . This meant everything could be easily integrated into the platform , helping the transition greatly .
Having a more streamlined management solution has taken a lot of the mental burden off our employees ,
WE HAVE NEVER BEEN IN A STRONGER POSITION TO ENSURE OUR USERS RECEIVE A SMOOTH EXPERIENCE BECAUSE OF NEW REMOTE SUPPORT CAPABILITIES . as well . For example , our operating systems often need routine updates and previously , teams needed to keep a record to remember to review and distribute software . This is now done automatically . This means everything is scheduled ahead of time , regardless of the time zone . It ’ s the small elements that alleviate time pressures for our staff and ensure that our users experience minimal downtime .
What are some key features of SOTI MobiControl that have proven most beneficial to Rosti ’ s IT operations and support functions ?
There are three main features that have made an impact at Rosti . Firstly , the ability to manage and support issues remotely has had a notable impact on savings for both time and cost . Secondly , the breadth of device diagnostics that SOTI MobiControl gives us has been very useful . Our teams are now equipped to identify problems fast and deal with them efficiently . Even better , we can use the intelligence provided by SOTI to predict problems before they happen .
From a security point of view , the lockdown feature has been handy . This allows us to restrict access of certain applications and device features depending on a person ’ s job function . We all understand the threat landscape is becoming more hostile and hackers are continuing to target businesses as a result of the increasing volumes of sensitive data that many organisations now store . By ensuring that everyone only has access to what they need , we ’ re able to minimise unnecessary risk .
In what specific ways has the deployment of SOTI MobiControl across Rosti ’ s global device fleet enhanced the company ’ s governance model and client support capabilities ?
SOTI MobiControl has ensured we can send out automated training reminders to all of our staff , to ensure they are up to date on the latest compliance requirements . We ’ re also able to easily distribute device security patches to ensure all our hardware is better protected against the latest threats . The additional data we now have access to , also makes it easier to pull the necessary information for any reports or audit requirements we may need to submit .
In terms of client support , we have never been in a stronger position to ensure our users receive a smooth experience because of new remote support capabilities , faster diagnostic tools and the ability to stop a device issue in its tracks before it impacts the wider fleet . p
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