INDUSTRY WATCH

With production sites in the UK , Europe and Asia , Rosti has a distributed workforce to provide the best service to some of the world ’ s leading businesses in the packaging , consumer appliances , medical and automotive sectors . Rosti produces more than 400 million beer can widgets annually at its 2,400 square metre facility in York , as part of its expanding UK operations .

With IT support and operations centrally located in Poland , managing the hundreds of devices , rugged handsets and scanners across its global locations proved difficult for Rosti . IT personnel would spend two to three days travelling from the centre in Poland to fix device issues overseas , which resulted in lower productivity for both the support team and device user .

Additional challenges included excessive device downtime , concerns around security , lack of technological depth across regions as well as numerous data collection processes reliant on outdated paper-based methods . These challenges created the need for a shift to an Enterprise Mobility Management ( EMM ) platform to streamline operations .

After a successful proof of concept , Rosti leveraged SOTI MobiControl to revolutionise its device management processes . Streamlined app installations achieved a 20-fold increase in deployment speed while maintaining robust security , which in turn boosted productivity . SOTI MobiControl ’ s Lockdown feature secured vital data and remote software updates , ensuring devices remained current with the latest security protocols , in line with device manufacturer warranties , as well as enhancing resilience against malware threats and fostering a secure , productive environment .

Since implementing SOTI MobiControl , Rosti has experienced a significant improvement in flexibility and speed of executing its updated business standards across its mobile operations . The company benefitted from reducing downtime caused by hardware issues by more than four hours per device , per month . Now , Rosti ’ s IT team can efficiently trace device locations and access hardware warranty information for device updates and replacements when necessary .

“ The ability to troubleshoot tech and software remotely is critical to the success of a distributed

BY DEPLOYING SOTI MOBICONTROL ACROSS OUR ENTIRE GLOBAL DEVICE FLEET , WE HAVE SIGNIFICANTLY ENHANCED OUR GOVERNANCE MODEL .

workforce . Without it , the most common consequence is an increase in device downtime , which can tank productivity and revenue , jeopardise customer trust and frustrate employees ,” said Faki Saadi , Director of Sales , UK and Ireland , at SOTI . “ An advanced central management tool like SOTI MobiControl allows businesses to save time and money . IT teams can solve issues quickly and efficiently without needing the device in their hands . Apps can be deployed in seconds and updates are managed with ease , speed , accuracy and security .”

“ By deploying SOTI MobiControl across our entire global device fleet , we have significantly enhanced our governance model , streamlined the application and firmware update procedures and elevated the quality of support we offer to our clients ,” said Andrzej Chojnowski , IT Director Europe , Rosti . “ SOTI has revolutionised our ability to deliver the necessary resources to sustain our entire business . As a result , our organisation has experienced a remarkable increase in cost-effectiveness and overall performance .”

We asked Andrzej Chojnowski , IT Director Europe at Rosti , further questions to find out more about the project .

Could you elaborate on the specific challenges Rosti faced in managing its distributed workforce ’ s devices prior to implementing SOTI MobiControl ?

Before working with SOTI , we were starting to feel the strain , both from a cost and time perspective , of sending IT personnel to a location every time a device issue occurred . This could sometimes take up to three days and we would often have to bring in external help which as you can imagine , became rather expensive .

This was our only option at the time , as we lacked a clear view over our devices and the ability to remotely troubleshoot issues . Depending on the severity , it could stop service delivery completely , a problem we

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