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AI optimism is high among C-Suite and younger generation employees
With AI set to transform organisations worldwide , the survey found enthusiasm for AI is high among the C-Suite , younger generation employees and organisations as a whole .
• Today , 66 % of leaders say AI is a key strategic priority for their organisation , and another 33 % say it ’ s at least moderately important .
• 94 % agree AI will help them deliver a better digital experience for end-users .
• 59 % say AI sentiment in their organisation is positive , 37 % neutral and only 4 % sceptical .
• When asked which generation is most comfortable with AI in the workplace , leaders said Gen Z ( 52 %), followed by Millennials ( 39 %), Gen X ( 8 %) and Baby Boomers ( 1 %).
The research also found that most organisations have moved past the stages of assessing and experimenting with AI – and today , 65 % are accelerating their AI strategies with growing investment in infrastructure and talent ; and another 23 % are in the final transformative stage where AI is fully integrated into their business processes .
Improving digital experience and IT operations with AI
Riverbed ’ s previous Global Digital Employee Experience ( DEX ) Survey from 2023 found that DEX is a critical focus for organisations , especially with heightened digital expectations of Gen Z and Millennial employees , accounting for about half of the global workforce . hyped type of AI ) for IT operations within 12 – 18 months . Currently , only 34 % of organisations have put Gen AI use cases for IT operations in production or completed prototypes they plan on taking to production . Within 12 – 18 months , this will nearly double to 67 %, with the remainder of organisations in the ideation phases . p
In this year ’ s survey , enterprises recognised the role AI plays in DEX , as 86 % of leaders agreed AI automation is important to improve IT efficiency and deliver an improved digital experience for end-users . Survey respondents ranked the top five ways they expect to use AI within IT to improve DEX within three years ’ time , which included : workflow automation ( 72 %), automated remediation ( 69 %), 24 / 7 support availability such as chatbots ( 63 %), data-driven insights ( 59 %) and feedback analysis ( 57 %).
Leaders surveyed also said they expect to see many benefits through the use of AI in IT operations , including improved operational efficiencies and productivity , faster IT service desk response times , increased revenue and a better employee digital experience .
All leaders surveyed expect to use , test or begin ideation for Generative AI ( the most
Despite the enthusiasm , our study uncovered several gaps organisations must overcome to realise the full potential of AI .
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