Namik Kemal Uçkan , Head of Information Technology Operations at Halkbank .

For Halkbank , the goal was to provide 100 % availability for all its services , and therefore the bank needed a solution to help them to be proactive rather than reactive when it comes to network management .

Without a robust solution in place , finding the source of issues to resolve would be challenging , and if the issue was not related to the network the IT team would also need to be alerted .

Across Halkbank ’ s customers , mobile is the most used channel , followed by Internet banking and physical branches . “ If mobile banking went down for even a few minutes customers would not be able

For Halkbank , the goal was to provide 100 % availability for all its services , and therefore the bank needed a solution to help them to be proactive rather than reactive when it comes to network management .

to access their account or process transactions ,” added Uçkan .

“ With an increase in the number of users , there is corresponding increase in the traffic on the network

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