TRENDING
SURVEY FINDS CIOS AND CTOS STRUGGLE WITH MULTIPLE VENDOR-BASED SUPPORT AND SERVICES MODEL
IT leaders seek to consolidate support and services into a single vendor to achieve greater agility , control vulnerabilities and improve cost efficiency , finds new survey .
Rimini Street , a global provider of end-to-end enterprise software support , products and services , the leading third-party support provider for Oracle and SAP software , and a Salesforce and AWS partner , has announced findings of the Censuswide Buyers Sentiment Survey , IT Leaders are Considering a New Support and Services Model , examining the challenges of ERP and database support , vendor relationship management and the need for a better IT support and services model . The research was conducted among a sample of more than 600 US respondents , consisting of CIOs and CTOs in companies with over US $ 250 million in revenue . It is the second in a two-part series of reports from Censuswide , following the recent Organizations Want More Control Over Their IT Roadmap report .
The survey results show that organisations are juggling an increased number of vendors , products and services in the enterprise applications portfolio , putting
72 % of CIOs and CTOs say the vendor-based model is inadequate , citing a lack of accountability ( 62 %) and lack of expertise ( 46 %) as top challenges .
stress on today ’ s support models and straining the IT budget . Nearly three-quarters of respondents say these models are inadequate in supporting their IT and business needs .
“ Over the past decade , enterprises have deployed a growing number of enterprise software systems and supporting technologies to run their business . This has left them dependent on a tangled web of software
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