CASE STUDY
Foundation for expansion
Top of the list of deliverables was improving the existing website – RoyalMint . com – complete with a refined user experience . After extensive internal work , Expleo helped launch the new site , bringing an innovative , automation-first approach to assure the quality of the software development . The team implemented a quality assurance tool that has allowed The Royal Mint to develop new functionality for a smooth customer journey . As the e-commerce business continues to grow , The Royal Mint can iterate on the work implemented and the internal web team will continue to monitor the quality of The Royal Mint ’ s online presence for years to come . The automation regression tools put in place have reduced the number of hours required to execute a core regression test pack by 80 %.
Expleo ’ s testing expertise improved the overall rigour around processes and systems for The Royal Mint . This was achieved through a series of best practice sessions , providing in-depth training for the development team on business agility , quality and testing . And due to the innovative nature of the testing tool , Expleo ’ s team learned valuable lessons from the partnership , which it has been able to apply to best practice models with other clients . As an extension of the engagement , The Royal Mint ’ s business analysis team also completed Expleo ’ s academy course , giving team members an accredited British Computer Science qualification . Now , the team is in an even better position to maintain efficient operational agility and to identify and resolve any issues that may arise due to system changes or updates .
Unlocking new viable revenue streams
The combined time to execute a regression for both the Royal Mint ’ s lifestyle website and main website has significantly reduced now , the same volume of testing is completed overnight , every day . This includes retesting existing functionality to ensure that changes or updates do not impact existing features .
“ We always look to find ways to pass on our expertise in agile working , as this will serve its teams well in the future . The Royal Mint has evolved rapidly in the last three years in terms of development testing . This challenge has brought out the best from our own team at Expleo ,” said Ravinder Chahal , On-site Engagement Lead , Expleo .
Upholding the highest standards of customer service and production , while driving brand value are core focus areas for The Royal Mint . As such , enhancing the functionality is critical for a seamless user journey through the site and all integrations need to work fluently as part of a streamlined digital experience for customers . The Royal Mint recognised the importance of rigorous testing of these elements before go-live .
New standards of testing and quality assurance
Carrying out meticulous end-to-end testing was essential in establishing which existing features were not performing to their highest capabilities , while helping to identify vulnerabilities and other issues early in the development cycle . Expleo introduced automation tests for a wide range of scenarios , facilitating timely fixes and preventing potential issues from reaching the live website or undermining the customer journey . The team ’ s automated testing experience also helped improve the accuracy and reliability of test results , eliminating the risk of human error while significantly reducing the time and effort required to test software applications .
In addition to setting a new standard for testing quality , Expleo ’ s automation-first approach facilitated the digitalisation of The Royal Mint ’ s online commercial operations . The team assured the complete replatforming of the company ’ s website , helping The Royal Mint accelerate time to market for new product lines and unlock new revenue streams like its ‘ 886 ’ range . The net result of this engagement also significantly freed up time and resources for The Royal Mint ’ s employees , boosting productivity , customer satisfaction and The Royal Mint ’ s bottom line . Improved testing and bug detection capabilities have assured good quality customer service and dramatically decreased the risk of lost sales due to system downtime . Expleo ’ s quality assurance capabilities also bolstered the security of the Royal Mint ’ s website , mitigating the risk of cyberattacks .
Rich Hobbs , Group IT Director at The Royal Mint , said : “ As a customer-centric business , we are always striving to provide the best possible service for our customers , at every touchpoint . Continuously improving our website and digital offering is key to that effort and Expleo ’ s services provide the best platform to meet our needs and deliver a premier customer experience .” p
THE ROYAL MINT HAS A REAL STAKE IN THE
INDUSTRIAL LIFE OF THE NATION AND HOLDS
THE EXCLUSIVE CONTRACT TO PRODUCE
THE UK ’ S COINAGE .
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