CASE STUDY

from Alfred the Great to Elizabeth II and most recently King Charles III – surviving invasions , wars and political upheavals , in addition to introducing decimalisation over 50 years ago .

The Royal Mint has a rich history in producing bullion and commemorative and circulating coins and medals for both domestic and international customers , including medals for the London 2012 Olympics . Today , it is the world ’ s leading export mint , making coins and medals for around 30 countries every year – contributing to millions of lives every day . As a manufacturer , exporter and employer , The Royal Mint has a real stake in the industrial life of the nation and holds the exclusive contract to produce the UK ’ s coinage .

Digitally transforming an iconic and revered UK institution

While The Royal Mint is one of the UK ’ s oldest businesses , it has also evolved in step with social and economic progress , as well as technology trends and scientific advances . In 2020 , The Royal Mint put out a tender for a project to further support the digitalisation of its IT infrastructure . From a comprehensive list of contenders , Expleo was selected to partner with The Royal Mint to automate the testing of its digital platforms , helping the company continue its evolution as a customer-centric , e-commerce operation and to enable its strategic goal of diversifying the commercial strands of the business .

Heightened customer expectations around seamless online digital experiences provided the impetus for The Royal Mint to replace legacy systems that were tying up resources and time . To support this transformation , Expleo served as quality partner , with a remit to automate the testing of the e-commerce digital platforms , Enterprise Resource Planning ( ERP ) across browser-based applications , system interfaces and mobile applications . By providing guidance on refurbishing IT systems , Expleo supported The Royal Mint ’ s business-wide focus on continuously improving the customer experience .

The Royal Mint placed a high premium on Expleo ’ s domain expertise and proprietary methods for testing and assuring technology rollouts as well as its technical capabilities that strengthen overall commercial agility and support ongoing business expansion . Expleo applied its advanced testing capabilities to deliver The Royal Mint ’ s Digital Transformation agenda and broadened its product offering through a comprehensive website upgrade and re-platforming . As part of the project , Expleo implemented a best-inclass testing framework at pace , to identify problems and challenges within the existing IT infrastructure , introducing innovative automation deployments to cover all website functionality . Expleo also oversaw the testing process for The Royal Mint ’ s switch to a new payment provider .

“ Our role is to support The Royal Mint ’ s digital journey from manufacturer to e-retailer and financial services provider . The Royal Mint is a customercentric organisation and is continually striving for improvements to benefit those customers . Since working together , we have made great progress in transforming its legacy operation into an e-commerceled business , while retaining its unique culture and prestige as an icon of British business . Modernising its systems is one of many steps The Royal Mint is taking to widen its global appeal as a symbol of excellence and craftsmanship ,” said Stephen Magennis , Managing Director , Expleo Technology UK .

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