FEATURE : SOFTWARE
BUSINESSES ARE INCREASINGLY EAGER TO LEVERAGE ITS POTENTIAL , BUT OFTEN LACK CONFIDENCE AND KNOWLEDGE ON HOW TO APPLY IT .
architects , AI developers , prompt engineers , implementation engineers , data and Machine Learning specialists , product managers and designers to support this growth . As part of the new offering , the agency is also investing in specialising its existing staff to deepen their expertise in Generative AI through additional training in how to identify , select , refine and apply the technology .
The practice will offer solutions based on Google Cloud and OpenAI as well as open source frameworks such as LangChain . The solutions initially offered include :
• GenAI Opportunity Workshops – Sessions to uncover where Generative AI would bring value to clients ’ ecosystems
• GenAI Solution Architecture and Development – Identifying the optimal architecture , models , prompts and refinement required to develop a solution
• GenAI Agents – Conversational agents trained to talk about specific subjects , products or content
• AI Contact Centre – A complete cloud-native platform to support multichannel communications between customers and agents , optimised for the smartphone era
• Enterprise Search – Generative AI-powered , semantic search engines with a large information corpus sourced from websites , unstructured and structured data
• AI Document processing at scale – Content extraction , summarisation and translation
“ We are very excited to be expanding our workforce and capabilities more into this field , bringing the power of Generative AI to our clients and the experiences they offer ,” said Cassiano Surek , Chief Technology Officer , Beyond . “ Generative AI is already starting to transform the way businesses operate , but many are choosing to hold off from exploring opportunities because of a lack of expertise , confidence and resources . As economic pressures persist , businesses need to be operating at peak efficiency to offer customers the best service . We are committed to helping our clients take advantage of this technology and bolster their offerings and look forward to building and developing a diverse team to bring this to life .”
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