CASE STUDY
management and EUC . My role covers a whole range of responsibilities such as – thinking about the direction of the company from a tech perspective , ‘ keeping the lights on ’ – ensuring the engines are running in the background and looking after tech risk management and security aspects .
Day to day , I probably spend 25 % of my time on strategy execution : what is coming next , are we prepared for different scenarios , and what are our strengths and weaknesses . The other 75 % is focused on people and process – delivery of change , budgets , planning , issues and incidents , comms , talent management .
As a global representative , what specific trends are you noticing worldwide and how do these differ ?
The key trend we are seeing is on the staffing side , which is a positive effect of globalisation . Today our team can work anywhere , with anyone and good coding skills are no longer limited to locations like London , Amsterdam or Berlin . We are finding these skills in Eastern Europe , East Asia , India , Africa and South America too .
Hiring staff is still competitive , but we are fortunate in that we have a very strong brand . Ultimately it is our brand that makes our business , which is the sum of its parts including the tech . Our brand means we are able to attract top talent .
As the world ’ s leading foreign exchange company , what are some of your business goals and how does technology help to achieve these ?
Post-pandemic , one of our key business goals has been to financially recover and retain our margins . Part of our recovery has focused on speed to market and adaptability , the ability to deliver projects quickly and flexibly , and the need to be agile and adapt to circumstances around us . Being faster and better able to adapt is an area that my team and I can make a real difference to , and is where we spend most of our time now .
What does your Business Continuity plan look like and how integral is this to ensuring smooth and seamless operations ?
Travelex ’ s Business Continuity Management ( BCM ) reflects the group ’ s continuing commitment to the implementation of resilient business processes , technologies and backup solutions aligned to global policy and standard . We also build resilience into our tech stack , so if something goes down , we can respond . The type of Disaster Recovery response is based on the
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