CASE STUDY
Travelex is the world ’ s leading foreign exchange company , with more than 1,100 stores and 900 ATMs in over 20 counties . In addition to its retail operations , the company also provides wholesale banknotes to around 200 financial institutions and Central Banks worldwide , representing approximately 25 % of global market share .
The digital infrastructure underpinning Travelex ’ s global operations – from automated AML checks and frontline retail transaction systems to data storage , live exchange rates and remittance services – are vast . Yet until a few years ago , much of this infrastructure was based on outdated legacy systems .
Today , Travelex is embarking upon an ambitious Digital Transformation programme as it shifts away from a primarily bricks-and-mortar business towards a more digital-first company . This programme is transforming both backend operational systems , including a comprehensive migration to AWS and O365 , as well as frontline retail services and products for customers , including new consumer ATM , card and app offerings . As a result , Travelex is becoming a more functional , stable , innovative and exciting business , both for its 5,000 + staff and millions of customers .
Hans van der Waal , Global Head of IT , Travelex , discusses the digital infrastructure which underpins the company ’ s global operations , as well as offering further insight into its Digital Transformation journey .
Can you explain your role at the company and what this looks like day-to-day ?
I am the Global IT Director and a member of the Executive Committee at Travelex . IT is full stack – ranging from strategy , architecture and design , data and security to engineering , hosting , service
TRANSFORMATION MEANS
WE ARE ABLE TO MOVE AWAY FROM ANONYMOUS TRANSACTIONS TOWARDS A MORE CONSISTENT RELATIONSHIP WITH
OUR CUSTOMERS .
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