CASE STUDY
THE PARTNERSHIP ALLOWS US TO DELIVER OUR SOLUTION IN A WAY THAT TRANSFORMS THE CLAIMS MANAGEMENT PROCESS FOR ALL INVOLVED .
Automation of the end-to-end claim process using Toca ’ s low-code platform has meant that Winn Group benefits from greater speed and accuracy while saving more than 160 hours of staff time each month .
“ We feel that having a longstanding relationship with Toca is important to staff satisfaction , client satisfaction and , in turn , revenue growth ,” said Milnes . “ The powerful combination of apps , automation and extensive integration within the Toca product will allow these three areas to flourish and for us to continue growing across all areas of the business into the next financial year and beyond .
“ As an organisation , we work hard to maintain and increase the accreditations which are fundamental to our organisation , such as ISO27001 , Lexcel and Investors in People . The functionality within Toca allows us to reach out to our institutional clients to allow better service , as well as offering better service to our clients and also offering new innovative software for our staff to work on .”
Milnes continued : “ We are very pleased to announce our three-year relationship – it ’ s one that has been built on trust , openness and , above all , honesty . As we got to grips with the Toca platform , we ’ ve experienced a number of challenges and certainly had obstacles to overcome . But for me , it was pleasing to see how we were able to deal with challenges and move past them .
The relationships built with the team at Toca have made it an easy decision to extend our relationship long-term .”
In the future , the Toca / Winn Group roadmap looks set to grow and evolve at pace , with plans to build a number of client-facing apps . The apps will allow clients greater control and increased visibility of their claim , as well as assisting with case duration .
Milnes and the team plan to utilise the document reading capabilities within Toca to further reduce handling time and are looking to extend their use of Toca into the Wills Probate and Trust area – building new and innovative platforms to assist clients in navigating complex processes , which are often found in this area of law .
Clint Milnes , Chief Information Officer at Winn Group , offers detailed insight into the firm ’ s relationship with Toca and the benefits it continues to receive as a result .
Can you tell us more about the aim of the project and what you hoped to achieve ?
The partnership with Toca is not about a single project , it is about a gradual , but sustained , transformation of existing processes and building new processes , utilising the functionality that Toca has to offer . What we hope to achieve is to automate , or substantially reduce , process time in as many aspects of the business as
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