Intelligent CIO Europe Issue 61 | Page 91

FINAL WORD the race to retain talent is even more competitive . Organisations cannot rely on compensation alone and are going to great lengths to improve work culture and employee experience . According to Agenjo , this process starts with understanding the workforce through listening .
“ Everyone is talking about how employees are important ; how they are the core of the business , but the reality is companies are not listening enough ,” Agenjo said .
“ Listening is a silent action . It is best performed when you are quiet . If you are asking or posting surveys the whole day , that ’ s not listening , that ’ s interrupting and bothering people . The remote world is a gamechanger for everyone . As a manager , you have to give up the control that you normally have when you are in the same space and the same room . Management needs to mature and delegate more efficiently . As we give workers more autonomy , the focus should be on creating better tools to listen and understand their needs and motivations ,” he added .
While it ’ s difficult to debate the benefits of getting daily workforce metrics in decision-making and tracking the success of well-being programmes , the question of privacy pops up . Agenjo stresses that Erudit is against surveillance and that spying on employees is bad for business .
“ Anonymity is key and has been used time immemorial to oppose power and even topple regimes . Why can ’ t employees use anonymity to their advantage as well ? Anonymous metrics and even conversation topics inform leaders while protecting the identity of workers . It can reduce bias while enriching management decisions ,” said Agenjo .
“ Many tech companies are already working with Google , Microsoft or Slack . Companies are using two or more of these internal communications .
These companies are already storing your aggregate conversations by default ,” he stated . “ Companies already possess this information but must learn how to better process it so that the insights are unbiased and anonymous , but still actionable .
AI is a technology that has the potential to make people ’ s lives better . It provides us with more control over our environment and automates repetitive tasks .
AI is now used to diagnose medical conditions , predict financial outcomes and even spot fraud . For businesses , AI can help improve workplace productivity and drive sales .
However , with all of these benefits comes challenges such as privacy concerns and the need for regulation . To harness the full potential of AI , it ’ s important for businesses to understand both the benefits and the challenges so that they can make informed decisions about how best to use this technology .
“ At the end of the day , it ’ s about building and earning trust . When a manager trusts their team to do their best at work , they focus on empowering rather than spying on them ,” concluded Agenjo . “ When an employee trusts that their HR department and leaders care about their well-being , they may be more open to trying out new solutions for workforce analytics . Technology , in the wrong hands , is a weapon . In the hands of compassionate leaders and teams that have earned each other ’ s trust , it ’ s an empowering tool .” p
AI is a technology that has the potential to make people ’ s lives better .
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