CASE STUDY
SEAMLESS TECHNOLOGY IS SUCCESS WITHIN ITSELF AS WE WANT TO ADDRESS ALL OF THE CURRENT AND FUTURE NEEDS OF OUR GUESTS AND ASSOCIATES .
The secure Aruba infrastructure also supports the hotel ’ s mobile Point-of-Sale and Property Management Systems which are critical to addressing guests ’ needs , regardless of where they are located on the property .
For example , guests will be able to check in or out of the property , or access concierge services , without having to visit the front desk or lobby area . As Nobu continues to add new services and applications to streamline operations and enhance its guest experience , and expand its global footprint , Linville says that the IT team will continue to rely heavily on its Aruba network infrastructure and will evaluate additional Aruba solutions such as Aruba Central and SD-Branch .
Intelligent CIO caught up with Rodney Linville , Global Corporate Director of IT for Nobu Hospitality , to find out more about the Aruba solution and its benefits .
Please can you give an overview of the company and your role in the business ?
Nobu Hotels is a global lifestyle brand that is synonymous with minimalistic , instinctive design , fine ingredients , a powerful energy and an innate passion for service .
With over 25 years of success in the hospitality industry , Nobu Hotels was founded in 2009 by Nobu Matsuhisa , Robert De Niro and Meir Teper , with the first Nobu Hotel opening in 2013 in Caesars Palace , Las Vegas .
With 12 hotels already open , the company is currently on a rapid development track with plans to open seven new hotels , spanning five continents .
As the Global Corporate Director of IT for Nobu Hospitality , I oversee all aspects of the company ’ s global IT infrastructure .
What were Nobu ’ s main objectives when searching for a vendor and why did Aruba fit the bill ?
In our search for a stable and manageable infrastructure , we required a few key factors that were critical for the future success of our hotels , guests and our associates .
60 INTELLIGENTCIO www . intelligentcio . com