Intelligent CIO Europe Issue 22 | Page 15

NEWS German telecom service provider supports rapid workforce expansion A stea International, a leading global provider of field service management (FSM) and mobility solutions, has announced that GfTD, one of Germany’s leading full-service companies for the telecommunications market, entrusted Astea’s industry expertise and its Alliance Enterprise FSM platform. The move is to support GfTD’s rapid workforce expansion, streamline its large- scale operation and ensure uninterrupted 24/7 operation of its customers’ mission- critical communication systems. Companies throughout Germany entrust GfTD with the maintenance, repair and smooth operation of its telecommunications systems. The company’s successful business growth necessitated that it expand its workforce by more than five times in the span of a couple weeks, which meant that it needed a new FSM solution implemented rapidly by a proven team of experts. In addition to rapid implementation to support its massive workforce expansion, GfTD needed a dynamic and robust off-the shelf FSM solution requiring zero customisations that would automate workflows to increase technician efficiency and enable it to provide unparalleled, 24/7 service to its customers. Astea’s full-service lifecycle management solution, Alliance Enterprise, provides GfTD with a comprehensive set of capabilities which include: • Optimised scheduling and utilisation of technicians • Mobile workforce management to seamlessly connect field technicians with back office • Enablement of sharing of resources for faster issue resolution • Knowledge management for improved internal collaboration and communication • Seamless and rapid integration with its largest customer’s service ticketing system • Full German language translations across the solution suite • All capabilities will collectively help optimise every aspect of GfTD’s service- centric operations GfTD also selected Astea as its FSM technology partner due to the company’s speed of implementation and the unparalleled expertise of the Astea service and integration teams. ///////////////// Epsilon lands in Turkey: Partnership with ORIS Telekom to add point of presence and deploy Infiny E psilon, a cloud-centric global connectivity and communications service provider, has partnered with ORIS Telekom, Turkey’s fast- growing telecoms provider, to deploy its award-winning software- defined networking (SDN) platform, Infiny by Epsilon, in Turkey. Infiny, ORIS Telekom can now bring on-demand connectivity to its customers across Turkey all from a single platform. Infiny is a growing SDN platform and we look forward to working with ORIS Telekom to bring its benefits to businesses in Turkey.” The partnership agreement includes the launch of a joint Point of Presence (PoP) in the TI Sparkle data centre located in Istanbul, which is one of the most diversely connected carrier-neutral facilities in the region. ORIS Telekom will white-label Infiny under its new international brand of ORIS Global Networks and deliver on-demand connectivity to its customers in Turkey and across the globe. The SDN platform offers interconnect with over 220 data centres, major cloud service providers (CSPs), Internet exchanges (IXs) and networks over Epsilon’s carrier-grade backbone. Additionally, the PoP in the TI Sparkle data centre will provide increased connectivity options for both Epsilon and ORIS Telekom’s customers and partners. “Our partnership with ORIS Telekom brings Infiny to one of the world’s fastest growing high-tech hubs. Turkey is a gateway from Europe to the Middle East and this partnership demonstrates the global reach and scalability of our SDN fabric,” said Jerzy Szlosarek, CEO at Epsilon. “With www.intelligentcio.com INTELLIGENTCIO 15