NEWS
German telecom service provider
supports rapid workforce expansion
A
stea International, a leading global
provider of field service management
(FSM) and mobility solutions, has
announced that GfTD, one of Germany’s
leading full-service companies for the
telecommunications market, entrusted
Astea’s industry expertise and its Alliance
Enterprise FSM platform.
The move is to support GfTD’s rapid
workforce expansion, streamline its large-
scale operation and ensure uninterrupted
24/7 operation of its customers’ mission-
critical communication systems.
Companies throughout Germany entrust
GfTD with the maintenance, repair and
smooth operation of its telecommunications
systems. The company’s successful business
growth necessitated that it expand its
workforce by more than five times in the
span of a couple weeks, which meant that
it needed a new FSM solution implemented
rapidly by a proven team of experts. In
addition to rapid implementation to support
its massive workforce expansion, GfTD
needed a dynamic and robust off-the shelf
FSM solution requiring zero customisations
that would automate workflows to increase
technician efficiency and enable it to provide
unparalleled, 24/7 service to its customers.
Astea’s full-service lifecycle management
solution, Alliance Enterprise, provides GfTD
with a comprehensive set of capabilities
which include:
• Optimised scheduling and utilisation
of technicians
• Mobile workforce management to
seamlessly connect field technicians with
back office
• Enablement of sharing of resources for
faster issue resolution
• Knowledge management for improved
internal collaboration and communication
• Seamless and rapid integration with its
largest customer’s service ticketing system
• Full German language translations across
the solution suite
• All capabilities will collectively help
optimise every aspect of GfTD’s service-
centric operations
GfTD also selected Astea as its FSM
technology partner due to the company’s
speed of implementation and the
unparalleled expertise of the Astea service
and integration teams.
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Epsilon lands in Turkey: Partnership with ORIS
Telekom to add point of presence and deploy Infiny
E
psilon, a cloud-centric global connectivity and communications
service provider, has partnered with ORIS Telekom, Turkey’s fast-
growing telecoms provider, to deploy its award-winning software-
defined networking (SDN) platform, Infiny by Epsilon, in Turkey.
Infiny, ORIS Telekom can now bring on-demand connectivity to its
customers across Turkey all from a single platform. Infiny is a growing
SDN platform and we look forward to working with ORIS Telekom to
bring its benefits to businesses in Turkey.”
The partnership agreement includes the launch of a joint Point of
Presence (PoP) in the TI Sparkle data centre located in Istanbul,
which is one of the most diversely connected carrier-neutral facilities
in the region.
ORIS Telekom will white-label Infiny under its new international
brand of ORIS Global Networks and deliver on-demand connectivity
to its customers in Turkey and across the globe. The SDN platform
offers interconnect with over 220 data centres, major cloud service
providers (CSPs), Internet exchanges (IXs) and networks over
Epsilon’s carrier-grade backbone. Additionally, the PoP in the TI
Sparkle data centre will provide increased connectivity options for
both Epsilon and ORIS Telekom’s customers and partners.
“Our partnership with ORIS Telekom brings Infiny to one of the world’s
fastest growing high-tech hubs. Turkey is a gateway from Europe to the
Middle East and this partnership demonstrates the global reach and
scalability of our SDN fabric,” said Jerzy Szlosarek, CEO at Epsilon. “With
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