LATEST INTELLIGENCE
There are many IT people who have come
to accept constant firefighting as the norm
– and to accept that average is as good as
it gets. We disagree, because every day we
see organisations pushing through this glass
ceiling to build more efficient, effective and
agile IT operations.
Why is it so difficult to choose the
right IT management tools?
Choosing a new IT management toolset
isn’t easy. IT is a complex, multidimensional
environment with many stakeholders and
end-user groups; some with conflicting
agendas. Grassroots-level requirements
analysis – asking users for a wish list of
features – can turn up hundreds or even
thousands of requirements.
The buying decision is further complicated
by the size of the decision team and
overwhelming market complexity (with
over 400 tools aimed at IT support alone).
Some vendors prefer to dazzle buyers with
the latest innovations when that’s not
what most organisations really need. With
different features appealing to different
end-user groups, it’s easy to lose sight
of the initial drivers, the context and the
priority requirements.
IT Infrastructure and Operations (I&O)
leaders need to zoom out and consider
the core capabilities that they need the
technology to underpin. An IT maturity
framework can provide the focus
you need to define the shape of a
fit-for-purpose solution. n
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