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I
n the information age, business performance
relies on IT excellence, which in turn relies
on IT maturity. IT maturity comprises a
broad set of capabilities – the general abilities of
the IT organisation to deliver outcomes, which
are themselves founded on processes, practices,
organisational structures, skills, knowledge, systems,
data, tools, governance structures and policies,
documents and agreements.
When we view IT through the maturity lens, we see
it as a portfolio of capabilities that can be measured,
managed and improved to establish IT excellence
and a foundation for a more productive and
innovative business.
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INTELLIGENTCIO
Is high IT maturity possible?
IT maturity levels among organisations have
typically stagnated halfway up the five-step ladder.
Organisations are largely stuck below a ‘glass ceiling’.
No matter how hard they push, the next step seems
out of reach. Most often, it’s not the latest toolset
innovations that will gain them the most traction
(cutting-edge product features tend to benefit higher
maturity IT organisations that are ready for them).
Most organisations need to be realistic and focus on
the basics. Using an IT maturity model to plot out a
path to excellence is all about learning to walk before
you learn to run.
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