TRENDING
locks will see them locked out of their
vehicles, while 67% predict serious issues on
the roads due to performance problems with
Smart City traffic lights.
Mark Hinds,
Polymatica CEO
IoT in healthcare
Concerns around IoT performance were also
underlined when consumers were asked about
healthcare, another area where software
issues are a huge concern. Sixty-two percent
of consumers stated they would not trust
IoT devices to administer medication; this
sentiment is strongest in the 55+ age range,
with 74% expressing distrust.
“
CONSUMERS
WANT PERFECT
IOT EXPERIENCES.
BECOME MASTERS
OF THIS NEW IT
UNIVERSE OR
YOU’LL MISS
OUT ON THE
OPPORTUNITY
IOT PRESENTS.
Dave Anderson, Digital Performance Expert,
Dynatrace, elaborated on the report findings
and the challenges they pose to corporations:
“The delivery chain behind every connected
device is extremely complex. Businesses are
already struggling with cloud complexity, but
IoT magnifies this with sensors, masses of new
data and dynamic containerised workloads.
“Consumers are already reporting problems
with everything from medical applications,
smart meters, car door locks and virtual
personal assistants, to smart thermostats
and fridges. Their patience is at an all-time
28
INTELLIGENTCIO
There were also specific concerns about the
use of IoT devices to monitor vital signs,
such as heart rate and blood pressure.
Eighty-five percent of consumers expressed
concern that performance problems with
these types of IoT devices could compromise
clinical data.
low and they simply won’t tolerate a poor
experience. Yet, we haven’t even seen the
era of IoT take off to its full potential –
it’s just getting started. The imperative
is on companies to find ways to process,
analyse and manage the IoT delivery chain
holistically and with deep insight, so they
know exactly what’s happening and where
issues are arising in real-time. This is not an
easy task.”
IoT on the road
The digital performance failures consumers
are already experiencing with everyday
technology is potentially making them wary
of other uses of IoT. Eighty-five percent of
respondents said they are concerned that
self-driving cars will malfunction – leading to
high-speed collisions. Even more concerning,
72% feel it is likely software glitches in self-
driving cars will cause serious injuries and
fatalities. Furthermore, 84% of consumers
said they wouldn’t use self-driving cars due
to a fear of software glitches.
“The reality is IoT glitches could be fatal.
Consumers are understandably concerned and
that’s why it will be important for the industry
to demonstrate it’s taking a new, more
robust approach to ensure software doesn’t
compromise our safety,” Anderson continued.
Aside from self-driving cars, 86% of
consumers expressed concern that digital
One example of how performance problems
can affect the healthcare sector can be seen
when investigating the connection between
GP prescriptions and the contributing
factors which have been hampered by the
poor quality of public sector data. Next-
generation business intelligence and data
science company, Polymatica, announced
the findings of a comprehensive analysis of
government GP data, which discovered the
amount of asthma medication prescribed
has increased by 17% in six years, while the
amount of antibiotics prescribed dropped by
12% during the same period.
However, as Polymatica CEO, Mark Hinds,
explained, any conclusions as to why this
had happened were difficult to come by,
with poor data quality limiting the ability to
assess possible root causes: “We wanted to
investigate the factors behind the findings,
but we’ve been hindered by the quality of
the data. What we’re able to see is that the
message about reducing the number of
antibiotics being prescribed is largely getting
through. However, we can’t dig into why this
has decreased or why the level of asthma
medication being prescribed has risen.
“Ultimately, poor data quality harms results
and creates inconsistent insights,” continued
Hinds. “Without quality data, we cannot
unlock data’s potential to do good – helping
spot the patterns that humans alone simply
www.intelligentcio.com