OVER THE NEXT 12 MONTHS, WE WILL SEE A TREND TOWARDS MORE HUMANISING OF THE INTELLIGENT WORKERS THAT ARE BEGINNING TO AUGMENT THE HUMAN WORKFORCE.
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COLIN REDBOND, HEAD OF TECHNOLOGY STRATEGY AT BLUE PRISM
EDITOR’ S QUESTION
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Organisations across all industries are under pressure to increase their productivity but at the same time, reduce their own costs in order to remain competitive. In such a challenging marketplace, introducing artificial intelligence( AI) is an appealing concept, but organisations must not fall into the trap of rushing to deploy‘ AI’ without first understanding where and how they will apply it. Many businesses have not yet worked out how to apply it effectively and in the next 12 months will need to focus on introducing meaningful‘ narrow’ AI that can address a specific business challenge.
The current lie of the land
Even today, AI is already beginning to support the human workforce and is enabling people to perform more effectively in their roles. On a practical level, we will continue to see intelligent automation allowing businesses to save their employees huge swathes of time. However, focusing on resource savings will not deliver the strategic value that will really change how we work.
Automation and AI will be fundamentally important in providing businesses with the capacity that they need to be competitive in their respective markets over the next 12 months. Every business has a backlog of activity and we are able to create capacity through intelligent automation.
Most importantly, AI will play a role in freeing people up to deliver more valuable, interesting and rewarding work. Whether this means investing more time in customer service or analysing market trends, there is real strategic value in adopting AI.
Embracing your Digital Colleagues
Over the next 12 months, we will see a trend towards more humanising of the intelligent workers that are beginning to augment the human workforce. For people to be able to trust their digital colleagues, they will need to be able to communicate and collaborate effectively with each other. We will see a‘ blurring of the line’ between human and digital labour, with more focus on attributing‘ human-like’ skills to the digital workers. This will include the ability for digital workers to learn, to work within the same data structures and to adopt natural language skills.
Organisations also need to be preparing their workforce for the future. We are a long way away from‘ general AI’, so the impact today is quite predictable, but certain jobs will be impacted by the rise in AI and intelligent automation and indeed, new ones will be created. In order for a business to adapt, it should consider the impact on the roles within its organisation and look at
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OVER THE NEXT 12 MONTHS, WE WILL SEE A TREND TOWARDS MORE HUMANISING OF THE INTELLIGENT WORKERS THAT ARE BEGINNING TO AUGMENT THE HUMAN WORKFORCE.
ways to remove the fear and promote the opportunity to its employees. The positive impact of AI far outweighs the negative, but strategic and sensitive planning is needed. • www. intelligentcio. com INTELLIGENTCIO
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