OVER THE NEXT 12 MONTHS , WE WILL SEE A TREND TOWARDS MORE HUMANISING OF THE INTELLIGENT WORKERS THAT ARE BEGINNING TO AUGMENT THE HUMAN WORKFORCE .
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COLIN REDBOND , HEAD OF TECHNOLOGY STRATEGY AT BLUE PRISM
EDITOR ’ S QUESTION
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Organisations across all industries are under pressure to increase their productivity but at the same time , reduce their own costs in order to remain competitive . In such a challenging marketplace , introducing artificial intelligence ( AI ) is an appealing concept , but organisations must not fall into the trap of rushing to deploy ‘ AI ’ without first understanding where and how they will apply it . Many businesses have not yet worked out how to apply it effectively and in the next 12 months will need to focus on introducing meaningful ‘ narrow ’ AI that can address a specific business challenge .
The current lie of the land
Even today , AI is already beginning to support the human workforce and is enabling people to perform more effectively in their roles . On a practical level , we will continue to see intelligent automation allowing businesses to save their employees huge swathes of time . However , focusing on resource savings will not deliver the strategic value that will really change how we work .
Automation and AI will be fundamentally important in providing businesses with the capacity that they need to be competitive in their respective markets over the next 12 months . Every business has a backlog of activity and we are able to create capacity through intelligent automation .
Most importantly , AI will play a role in freeing people up to deliver more valuable , interesting and rewarding work . Whether this means investing more time in customer service or analysing market trends , there is real strategic value in adopting AI .
Embracing your Digital Colleagues
Over the next 12 months , we will see a trend towards more humanising of the intelligent workers that are beginning to augment the human workforce . For people to be able to trust their digital colleagues , they will need to be able to communicate and collaborate effectively with each other . We will see a ‘ blurring of the line ’ between human and digital labour , with more focus on attributing ‘ human-like ’ skills to the digital workers . This will include the ability for digital workers to learn , to work within the same data structures and to adopt natural language skills .
Organisations also need to be preparing their workforce for the future . We are a long way away from ‘ general AI ’, so the impact today is quite predictable , but certain jobs will be impacted by the rise in AI and intelligent automation and indeed , new ones will be created . In order for a business to adapt , it should consider the impact on the roles within its organisation and look at
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OVER THE NEXT 12 MONTHS , WE WILL SEE A TREND TOWARDS MORE HUMANISING OF THE INTELLIGENT WORKERS THAT ARE BEGINNING TO AUGMENT THE HUMAN WORKFORCE .
ways to remove the fear and promote the opportunity to its employees . The positive impact of AI far outweighs the negative , but strategic and sensitive planning is needed . • www . intelligentcio . com INTELLIGENTCIO
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