FEATURE: SKILLS GAP
Making GenAI real: Practical approaches for true impact
For organisations striving to move GenAI from experimentation to truly impactful deployment, we see a couple of common themes and proven strategies. Successful organisations adopt a multidimensional approach.
ENTERPRISES WERE QUICK TO JUMP ON THE GENERATIVE AI BANDWAGON, AND THEY MIGHT BE EVEN FASTER TO ADOPT AI AGENTS.
evaluate integration readiness and technical feasibility. Ensure effective resource allocation and vendor support.
6. Strategic focus on scale. Prepare for large scale from day one. If you’ re piloting a customer chatbot, plan and test your chatbot in massive enterprise data volumes and user volumes to ensure it can scale to support high concurrency and enterprise scale.
Agile GenAI in action: How a leading telco transformed its call centre
One of our telecommunications customers set out to modernise their operations by harnessing the true power of GenAI. Rather than treating AI as an all-or-nothing leap, they embraced an agile approach – starting small, moving fast and scaling once real value was proven.
They recognised GenAI’ s potential to transform nearly every area of their business, so they took an
CTO Yuval Perlov, CTO, K2view
1. Focus on high-value areas. Leading companies prioritise GenAI for core business processes and support functions, not just back-office tasks. For example, many are applying GenAI in call centres through virtual assistants and chatbots to boost internal efficiency, improve customer interactions and drive both cost savings and business growth.
2. Drive growth through bold investment. Leaders invest aggressively in digital, talent and scaling AI – allocating double the budget, double the talent and scaling twice as many AI solutions as other companies.
3. Form a hybrid team. Make sure to include people with different skills from different teams including the business, IT, security, data and more. This hybrid approach will ensure you don’ t neglect or forget any important components like privacy or scalability.
4. Embrace agile GenAI adoption. Agile GenAI adoption means starting with focused pilots, learning from real-world use and then scaling solutions that show clear value. Top performers constantly refine their AI strategies as new capabilities emerge, use multidisciplinary teams to accelerate deployment and remain flexible to adapt quickly to business needs. This approach helps organisations capture early wins and stay ahead in a rapidly evolving GenAI landscape.
5. Choose the tools that fit your organisation. Long-term scalability should not be sacrificed for short-term operational gains; solutions need to fit the organisation’ s current and future data, talent and technology capabilities. Carefully
26 INTELLIGENTCIO EUROPE www. intelligentcio. com