FEATURE: PROACTIVE SECURITY
SEARCH CANNOT RESCUE CHAOS. IF ANYONE CAN CREATE A FOLDER ANYWHERE, THE INDEX BECOMES A JUNK DRAWER.
• Mean time to approval
• Drop in“ where do I find...?” questions
• Reduction in duplicate content
• Fewer daily logins per employee
These measures demonstrate that people get time and attention back, winning over sceptical stakeholders.
Real world results
Organisations are already recentering their digital workplace around a hub and seeing calmer days and faster outcomes. Winkworth, operating more than 100 estate agency offices, consolidated communications, documents and training into a single Claromentis hub. Head office now publishes updates once and targets the right audiences; engagement is measured, not guessed. Branch teams rely on a governed library instead of trawling old email threads. On-demand learning paths align to roles, so a new negotiator and seasoned manager avoid redundant content. The result is clarity in place of chaos and a shared rhythm instead of dozens of private ones.
Avoiding common pitfalls
Over-customising too early is a frequent mistake. Replicating every legacy quirk weakens adoption.
Launch with essentials, show value quickly and adapt only where justified. Overlooking mobile and frontline needs is another misstep. A hub that dazzles on desktop but fails on phones misses those who need quick access. And treating the hub as a destination rather than connective tissue risks recreating silos. The aim is not to cram everything into one place but to provide a consistent starting point and connect the dots.
A pragmatic way to begin
Start with high-frequency journeys: finding a policy, completing a course, reading news, requesting time off, filing an incident, approving a purchase or onboarding. Choose a handful with clear pain and measurable outcomes. Launch a branded hub with news, a governed document library, a knowledge base and first workflows. Configure role-based views so improvements are felt immediately.
Define a compact taxonomy and lifecycle rules, make ownership visible and iterate based on signals people feel in their day. Tie each new capability to the retirement of a redundant tool and mark the switch-off publicly. Establish simple rituals to anchor attention on the hub: weekly digests, team meetings starting from the dashboard and a default to“ check the hub first.”
The clear path forward
Tool fatigue is not a test of grit; it is a design flaw. The remedy: consolidate basics into one hub, integrate specialist tools, measure outcomes people feel and retire what no longer earns its keep.
Do this and you reduce overwhelm, raise adoption, cut risk and improve ROI. More importantly, you give people back time and attention. Choose your hub, set a switch-off date, align your champions and run your digital workplace on clarity. p
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