CIO OPINION directly to the problems they encounter. This shift is not about sidelining IT teams, but instead about building a more collaborative, agile business where every team member plays a part in driving tech change.
The rise of the citizen developer
One of the most promising outcomes of this shift is the emergence of‘ citizen developers’. These are employees who may not have formal technical training, yet they have the necessary insights to create meaningful solutions for their departments. With tools like low-code and no-code platforms, individuals from any organisational function can develop and deploy applications quickly and efficiently. This not only speeds up the process of innovation, but also relieves some of the pressure on professional IT teams who can then focus on more complex challenges.
The concept of a citizen developer is about recognising that innovation isn’ t reserved for those with coding skills; it’ s about using the unique expertise that each employee brings to the table, to create a culture of technology that is dynamic, inclusive and responsive to the real needs of the business.
Overcoming resistance to change
Shifting away from a centralised innovation model is not without its challenges. One of the biggest hurdles is the resistance to change that often exists within organisations. For many, the idea of handing over digital innovation to those with little technical experience may seem risky. However, when approached with the right guidelines and support, this mindset change can be effectively managed.
Building a culture that embraces digital literacy and continuous learning is key. Providing ongoing support, celebrating small wins and sharing success stories can help non-technical employees feel more confident in their ability to use technology to solve problems. The transformation is gradual but rewarding, as each success not only solves a specific problem, but also builds a foundation for a more innovative and adaptable workforce.
Another challenge lies in ensuring that governance remains front and centre when implementing any new solution across an organisation. Governance teams play a crucial role in evaluating the effectiveness of any new tech and aligning efforts toward shared business objectives. Rather than hindering progress, strong governance can lead to greater collaboration as employees from different departments work alongside relevant teams to develop a deeper understanding of the business.
The concept of a citizen developer is about recognising that innovation isn’ t reserved for those with coding skills; it’ s about using the unique expertise that each employee brings to the table.
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