Virgin Atlantic and TCS extend two-decade partnership to modernise airline operations with AI-led solutions
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IBS Software to provide Air France-KLM Group with solutions to optimise flight operations
visibility over the operation system. With a core single platform, silos across different databases will be removed, allowing for easier data exchange and data standardisation.
This move to a digital-first operations approach will allow for improved resource allocation to mitigate and reduce the impact of uncontrollable operational disruptions, enhancing the passenger experience.
IBS Software has been selected by Air France-KLM as a strategic partner to streamline flight operations through a unified digital platform.
By integrating IBS Software’ s iFlight solution, the airlines of the Group aim to reduce operational costs, eliminate inefficiencies and minimise delays across a fleet of over 500 aircraft.
For Air France-KLM, the implementation of iFlight will unlock effective centralised decision making, by harnessing greater
Pierre-Olivier Bandet, EVP Information Systems at Air France-KLM, said:“ After a successful deployment at Transavia Netherlands, we are confident that IBS Software’ s iFlight solution will help us address critical points in our operations, build efficiencies, standardise and improve the experience of our staff and customers. We look forward to implementing operational innovation alongside a digitally transformative partner like IBS Software.”
Virgin Atlantic and TCS extend two-decade partnership to modernise airline operations with AI-led solutions
Tata Consultancy Services, a global leader in IT services, consulting and business solutions, has expanded its two-decadelong strategic partnership with Virgin Atlantic, a premium long haul UK airline, to accelerate its Digital Transformation journey.
Under this renewed seven-year agreement, the two organisations will deepen their collaboration to strengthen the technological foundations of Virgin Atlantic, enable modern airline retailing, deliver greater operational resilience and enhance customer experience.
As part of this long-term engagement, TCS will modernise Virgin Atlantic’ s core technology operations by implementing a cloud-first, AI-powered digital core that enhances business agility, improves resilience of systems and allows for higher scale of operations.
TCS will implement a modern, AI-powered technology estate that will unify the airline’ s technology assets and deploy an advanced Technology Command Centre. This will serve as the nerve centre for transforming Virgin Atlantic’ s technology operations.
Virgin Atlantic’ s Technology Command Centre, co-developed with TCS, will provide real-time operational insights to enhance decision making, streamline technology operations and empower front line staff with up to date, contextual data. This will support the elevation of both customer and crew experiences, enabling efficient, smarter and more sustainable journeys, and superior hyper-personalised customer experience across every touchpoint of airline travel.
Oli Byers, Chief Financial Officer, Virgin Atlantic, said:“ As we look ahead to this next phase of our Digital Transformation, technology will enable us to deliver smarter, simpler and more memorable experiences.”
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