On the lighter side of things, we ask the industry experts what makes them tick....

One of the accomplishments I am most proud of is spearheading Cloud5’ s evolution as a trusted partner to thousands of hotels amongst the leading brands and management companies. We’ ve created an organisation that makes complicated IT environments dramatically easier for our clients to manage so that they can achieve their technology objectives and continue to satisfy their guests.

We’ ve worked hand-in-hand with our customers to deliver innovative, customer-centric solutions that yield quantifiable results. From voice and Internet solutions to Contact Centre operations and managed IT services, Cloud5 is now synonymous with reliability, service excellence and hospitality technology expertise.

What is more fulfilling is the feedback that we get from our customers. They appreciate our collaborative spirit and our ability to evolve and innovate in this rapidly transforming sector. They know that they can depend on us and that is highly rewarding.

What first made you think of a career in technology?

It wasn’ t intentional. After doing a stint on active duty in the army, I was waiting to go to law school. In the meantime, I took a job and got involved in mergers and acquisitions. We acquired Western Union, which had a new travel division that supplied technology and connectivity for airline reservation systems and travel agencies and I just happened to run that business unit

for a while. I enjoyed it and I was good at it – my future at law school went by the wayside.

What style of management philosophy do you employ with direct reports as CEO?

I believe in transparency, collaboration and accountability – bringing those three things together in terms of a culture is how I work with my direct reports and operate as a leadership team at Cloud5.

What is the current hot technology that you’ re anticipating to impact your industry?

I get asked about AI a lot and while AI certainly impacts our business and we use AI tools, it’ s not so much about having the next best thing for us – it’ s about enabling the best things for the customers we support.

In fact, I call what we do the‘ plumbing’ – the infrastructure that makes everything else function. For

I believe in transparency, collaboration and accountability – bringing those three things together in terms of a culture is how I work with my direct reports and operate as a leadership team at Cloud5.

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