FEATURE: CUSTOMER EXPERIENCE
From retail to healthcare and finance, businesses across
Europe are embracing advanced technologies to streamline operations, boost agility and deliver more responsive, seamless and personalised experiences to their customers.
In today’ s fast-evolving digital economy, customer experience has become the defining competitive edge. Leading organisations across sectors are rethinking their operations from the ground up, placing customer-centric innovation at the heart of their strategies.
VusionGroup’ s collaboration with European pharmacy giant Dr. Max is a case in point, with connected store technology set to enhance customer engagement and enable pharmacists to focus on personal, professional care. WE Fashion is following a similar path in the retail space, choosing Oracle Cloud solutions to boost the security and responsiveness of its omnichannel services and leverage AI to better serve customers across 133 stores. Meanwhile, Erste Digital is using ABBYY’ s AI-powered automation tools to accelerate customer transactions and reduce errors in its financial services workflows.
Whether on the high street, in pharmacies or behind the scenes of financial platforms, each of these Digital
Customer experience takes centre stage as companies invest in smart transformation
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