FINAL WORD responses, retrieves customer history and even flags potential issues before they escalate. This has helped reduce handle times and improve overall efficiency.
For admins and CX leaders, AI has unlocked new strategic opportunities. With AI analysing trends and automating reporting, leaders now have deeper insights into performance metrics, helping them make data-driven decisions faster.
Attendees at the workshop discussed how AI has transformed the day-to-day work of agents, admins
Attendees at the CX Workshop discussed how AI is helping their organisations to rise to customers’ increasingly high expectations. and CX leaders, as well as how they see AI and human expertise working together to create better customer experiences in their organisation.
Commenting on the event, Lelani Lewis, one of the moderators, said it was interesting to see the varying stages of technology adoption at the table, with some not using it at all and others familiar with Zendesk but unsure how to use it for more complex tasks.
Attendees ended the session with a buffet lunch and further opportunity to network with peers before the day came to a close. p
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