FEATURE : COMMUNICATION be immediately obvious . Clear communication around these components can help everyone understand their role in the broader transformation . Breaking down complex topics , even at the project level , also helps stakeholders have confidence in the change .
This helps secure their engagement , which is critical , particularly when many employees feel concerned or even threatened by advances in technology ( such as robotics and AI ). Effective communication helps in addressing fears and uncertainties by providing clear information about the changes , the rationale and the expected outcomes .
The third type of communication concerns how the transformation will be delivered . The existing operating model was designed for the last transformation , not this one . Project delivery will require teams that cut across existing reporting lines . The use of ‘ squads ’ or crossfunctional teams can be an effective way to overcome this challenge , but it needs to be very clear across the team how this will work .
CIOS SHOULD ENSURE STAKEHOLDERS
ARE CLEAR ON THE DIFFERENT TYPES OF
COMMUNICATION .
With so many changes happening in parallel , traditional methods of reserving time from a team months in advance ( i . e . infrastructure , testing ) just aren ’ t practical . If you need to second people into
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