INTELLIGENT BRANDS // Mobile Technology

New response system helps streamline workflows , strengthening resilience and improving safety for more than one million people in Northeast England .

This move will foster digitalisation , streamline workflows and offer the agency the ability to better scale operations in critical situations such as flooding and wildfires , which have increased in frequency in the U . K . in recent years . fastest responding fire and rescue services in the U . K . for dwelling fires with an average response time of 5 minutes 58 seconds .” collisions , civil emergencies , water and structural rescues and delivering fire safety advice to residents and businesses .

“ Our objective is to create one of the safest communities in the country ,” said Phil Clark , Area Manager for Mobilising and Digital Transformation at Tyne and Wear Fire and Rescue Service . “ We are amongst the

Phil Clark , Area Manager for Mobilising and Digital Transformation at Tyne and Wear Fire and Rescue Service

“ We will continue to invest in new technologies and plan to offer other fire and rescue services the opportunity to join our newly created control room solution .

“ In doing so , we ’ ll be able to seamlessly exchange information during joint operations , increase scalability to accommodate varying demand levels , and foster greater co-operation and faster responses in critical situations . Our relationship with Motorola Solutions will enable us to realise and deliver our operational vision , which will ultimately help to save lives and put Tyne and Wear Fire and Rescue Service at the forefront of Control Room technology in the U . K .”

Every day , more than one million people rely on Tyne and Wear Fire and Rescue Service , who operate 17 community fire stations in Northeast England . Their responsibilities across the community include responding to primary and secondary fires , road traffic

The browser-based CRS enables staff to access the control room by securely logging on from any location to set up mobile command posts or provide remote support for incidents . The new platform will integrate Motorola Solutions ’ CommandCentral Evidence software for storing and securely handling control room voice recordings , unifying critical communications and data in one platform , while also linking to the appropriate cases .

“ Demand on the fire and rescue service has evolved over the years , and emergency services continue to respond to a wide range of complex incidents ,” said Fergus Mayne , U . K . and Ireland Country Manager at Motorola Solutions . “ Our cloud-hosted CRS solution benefits Tyne and Wear Fire and Rescue Service with an intuitive and unified response system that integrates all communications into one efficient and resilient work environment .” p

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