INTELLIGENT BRANDS // Cloud
Retailer Kiabi transforms global network with GTT
GTT Communications , a leading global provider of secure cloud networking solutions for multinational organisations , has successfully delivered a global network upgrade for Kiabi , an international retailer known for inclusive family fashion .
The transformation , which encompasses more than 430 Kiabi stores , warehouses and logistics centres , has increased the average bandwidth at new stores , ensuring resilient staff access to business-critical applications , enhancing the in-store omnichannel experience for shoppers and supporting new store openings throughout Europe and Asia-Pacific .
“ The network we now have with GTT forms the foundation of our customer satisfaction , operational efficiency and future business growth in Europe and Asia , allowing us to adeptly manoeuvre the complexities of the digital era ” said Aymeric Picart , Network Team Manager , Kiabi .
“ GTT ’ s single platform and professional services have helped us simplify the management of our global , distributed network , ensuring fewer network incidents , greater performance and higher reliability . The responsive and dedicated GTT team has worked with us to transform our network , balancing cost , service and performance , and continues to evolve it with us to enable new innovations that enhance the total shopping experience for our customers .”
“ We ’ re proud to deliver Kiabi ’ s global network , enabling it to seamlessly scale and connect with shoppers , suppliers and partners worldwide , supported by GTT ’ s global , leading , tier 1 IP backbone and our expertise in access management ,” said Tom Homer , President , Europe Division , GTT . “ GTT ’ s secure network protocols , including Level 1 PCI DSS certifications , further assure that customer information is protected , backing Kiabi ’ s governance and compliance requirements .”
GTT provides resilient connectivity for Kiabi ’ s operations across France , Italy , Belgium , Hong Kong , Bangladesh and India , as well as to applications hosted in its two data centres . The enhanced bandwidth at each retail shop is achieved via a mix of wired and wireless access technologies supporting essential components of Kiabi ’ s omnichannel strategy , including seamless and secure payment processing , real-time inventory tracking and faster customer support .
To complete the solution , Kiabi required customised reporting , ongoing management and consultancy services , which GTT delivered with Professional Services and its established Project Management , Service Management and Technical Management practices . p
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