THE DISCRETE LINTRAK TAGS ARE SEWN INTO LINEN ITEMS BY LAUNDRY STAFF OR BY LINEN MANUFACTURERS AT THE PRODUCTION PROCESS .
INDUSTRY WATCH
Around 40 % of Royal Jersey Laundry hotel customers have transitioned to the HID linen management solution and connect via Acuity ’ s web portal . Once cleaned , the linen is packed into cages , and scanned in seconds through HID ’ s RFID cabin station . Items are automatically counted , with delivery notes generated including billing information . HID ’ s Acuity software integrates with the laundry ’ s Sage accounting software to generate invoices .
THE DISCRETE LINTRAK TAGS ARE SEWN INTO LINEN ITEMS BY LAUNDRY STAFF OR BY LINEN MANUFACTURERS AT THE PRODUCTION PROCESS .
The implementation of HID LinTRAK textile tags , RFID stations and the Acuity software platform has radically changed how Royal Jersey Laundry operates , delivering a range of benefits :
• Fast return on investment . Since the installation of the HID equipment in 2019 , the system has already paid for itself given the efficiency and
productivity gains .
• Better use of people resources . Laundry and housekeeping staff no longer waste time on dull and resource-intensive activities like manually counting linen . They have been redeployed to more productive work , generating 10 % -20 % savings in labour costs .
• Better visibility of stock levels . As hotels know exactly the location and quantity of linen , they are better able to cater for peak demand , reducing linen expenditure by up to 30 %.
• Improved responsiveness and customer satisfaction . Access to in-depth data generated by the Acuity platform means the laundry is able to quickly answer customer queries . “ We give hotels complete transparency about where their linen is in the cleaning and delivery cycle . There are just no grey areas anymore ,” said Lincoln .
• Increased security of expensive linen assets . While theft of linen at five-star hotels is rare , it does happen . RFID tagging enables better monitoring of expensive bedding and towel investments .
• Enhanced reliability and productivity . Operations are more efficient as RFID-enabled items can never be lost or misplaced . Furthermore , digital scanning results in faster processing of items . “ We ’ re effectively two businesses : the laundry itself and a logistics operation . We run a mixed fleet of lorries and electric vans which nip in and out of London three times a day picking up and delivering garments for hotel customers using us for guest work ,” adds Lincoln . p
68 INTELLIGENTCIO EUROPE www . intelligentcio . com