EDITOR ’ S QUESTION
DR ANINO EMUWA , MANAGING DIRECTOR , AVANDIS CONSULTING
The first strategic consideration for business and technology leaders is to clearly define the role of AI within their organisation . Is AI to be leveraged for enhancing internal processes , or is it to be embedded within products and services ? In other words , whether the organisation is an AI user or an AI creator ?
For AI users , the investment should focus on augmenting job functions and improving operational
The first strategic consideration for business and technology leaders is to clearly define the role of AI within their organisation .
efficiencies . Here , the metric of success is the optimisation of internal processes . Time savings , cost reductions and employee feedback will be some metrics that can be used . On the other hand , for AI creators , the emphasis should be on how AI can provide solutions for client needs through innovative products . The investment metrics in this scenario will then revolve around client acquisition , sales , customer satisfaction and market differentiation .
The AI landscape is dynamic and evolving . Hence , businesses might consider leaving development of AI technologies to specialised tech companies or acquisitions focusing instead on how best to deploy these technologies within their unique contexts . This approach allows non-tech firms to benefit from cutting-edge advancements without the burden of in-house development .
The emergence of the Chief AI Officer role signifies the growing importance of AI governance within
organisations . Just as Chief Technology Officers or Chief Information Officers were rare a couple of decades ago , the CAIO is becoming a crucial executive role today . This trend underscores the need for dedicated leadership to steer AI strategy and implementation .
While the trajectory of AI ’ s evolution is uncertain , AI is here to stay . The most successful organisations will be those that empower their teams through comprehensive AI training and learning programmes . Investing in human capital ensures that the workforce is adept at utilising AI tools , driving both immediate efficiency and long-term innovation .
AI should not be viewed as a separate entity but as an integral component of modern business strategy and companies will need to build a culture of continuous learning .
AI should not be viewed as a separate entity but as an integral component of modern business strategy and companies will need to build a culture of continuous learning .
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