COUNTRY FOCUS : TÜRKIYE is that it enables the bank to identify the root cause of the issue , whether it is in the network , applications , or database . The responsibility for each of these three areas lies with different teams . So , when performance issues arise , it is necessary for Halkbank to have the ability to rapidly determine the root cause , which creates accountability and helps get the right people working towards a resolution immediately , rather than multiple teams dedicating limited time and resources to war rooms .
Riverbed AppResponse has also helped Halkbank to track trends in application performance and application traffic – it can predict issues , allowing Halkbank to take proactive , informed decisions based on clear data . It has also been designed to intelligently monitor traffic patterns and automatically identify what the typical usage profile looks like . When limits are approached or exceeded , it provides alerts to Halkbank to take appropriate action and remediate potential issues .
Riverbed AppResponse has helped Halkbank identify and fix issues using automated baselines , which was particularly helpful to safeguard the availability of mobile banking services during peaks in demand .
A main differentiator with AppResponse is its ability to deliver domain isolation analysis . This reduces the time required to isolate and identify issues for Halkbank . From a single graph , internal teams can determine where to focus their efforts which accelerates the process of determining the root cause .
Riverbed Portal
Halkbank is using Riverbed Portal to create consolidated dashboards , with the key benefit being the high degree of customisation that is possible . This means different internal IT teams can develop dashboards for metrics that are important to their specific functions and responsibilities . faults . Riverbed Portal ’ s dashboards for businesscritical applications are highly important for Halkbank ’ s senior executives and management .
Proactive and predicted responses
Halkbank is now using Riverbed Network Observability , including Riverbed AppResponse and Riverbed Portal , to help deliver near 100 % availability of digital services , and monitor its business-critical Internet banking and mobile banking applications .
By integrating service level agreements into Riverbed ’ s Network Observability solution , Halkbank can track the deviation between real-time service availability and service level agreements .
Before the introduction of Riverbed ’ s Network Observability solution , Halkbank ’ s network was like a black box with no visibility , which meant the network was often blamed for any performance and service levels issues . Now it is easier to understand where the issues are located and notify the right team to fix it before it causes an outage .
The database team can monitor the performance of its queries and then optimise underperforming queries . Similarly , the network team is using these dashboards to monitor re-transmission rates , while the application team utilises Riverbed Portal to keep a track of user response times .
Halkbank can use these dashboards to report highlevel performance metrics on overall availability and performance to executive users . The teams are using colour coding schemes to define their performance thresholds and to identify the source of any developing issues . Red alerts mean an issue is server related ; yellow alerts relate to transmission ; green indicates a payload issue ; and blue is for connection and firewall
By continuously analysing all packet , flow and device data throughout the IT network , Riverbed ’ s Network Observability solution improves Halkbank ’ s ability to detect and resolve network and security issues in a timely and proactive manner . IT teams responsible for network and application performance and availability can work from a common set of data to derive root causes of issues impacting end-users .
For Halkbank , Riverbed ’ s Network Observability has created a single source of truth across multiple products and multiple audiences . Ensuring the overall health of the bank ’ s IT environment requires that all stakeholders agree on the issues to address and the actions to take . p
www . intelligentcio . com INTELLIGENTCIO EUROPE 49