EDITOR ’ S NOTE
Hello and welcome to the latest edition of Intelligent CIO for Europe . This month ’ s cover story features Rachel Hopkins , CIO at ArrowXL , the UK ’ s largest and most established specialist in twoperson delivery and warehousing , discussing the next stage of the company ’ s Digital Transformation . With a remit to transform and modernise the technology that drives the business , the critical phase includes the implementation of a cutting-edge CRM and Unified Comms platform , a significant leap that will elevate these crucial operations into the cloud and unlock opportunities for AI and omni-channel capabilities , as well as create enhanced customer service .
“ It was clear that the systems we had in place , whilst they had done us proud , were not only lacking in the scale and reach to support our on-going growth , but also lacked the investment into innovation ,” said Hopkins . “ This would in turn impact the kind of service we wanted to deliver to our customers . We had simply outgrown them and whilst our requirements were not unique or particularly specialised , we did need an industrial strength solution !
“ Following an intensive process we have chosen SugarCRM and NICE , implemented by Provident CRM , as our partners . It ’ s an exciting time for our business and having the right partners in place is key .”
In this month ’ s Editor ’ s Question on pages 30 – 33 , we ask industry experts how IT leaders can effectively overcome the challenges of data complexity to drive significant business value ? We hear from Chris Gorton , EMEA Managing Director and Senior Vice President , Syniti ; Jason Beckett , Head of Technical Sales EMEA and CTO , Hitachi Vantara ; and Rajesh Ganesan , President , ManageEngine .
This month ’ s Get to Know features Rodney Perry , Head of Data and Analytics , Making Science . Talking about the major areas of investment in the industry , he says : “ As a digital acceleration company , we have identified areas such as GenAI , security and data analytics as key for investment . Data is at the core of success in the digital age , and to stay ahead of the competition , companies must become data-driven . Thanks to a partnership with Google Cloud , we can effectively protect our clients ’ data and systems from cyberattacks while providing valuable business insights based on the analysis and activation of security data .”
You can read the full article by turning to p73 .
Don ’ t forget you can read daily news updates on our website . I ’ d like to wish you a good month ahead and please enjoy the read !
You can delve deeper into her insights by turning to page 54 .
Mark Bowen Editorial Director
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