OBABY NO LONGER STRUGGLED TO FORECAST AND PLAN ACCURATELY , MEANING IT COULD APPROACH EXPANSION OR ANY CHALLENGES TO THE BUSINESS WITH CONFIDENCE .
INDUSTRY WATCH increased monthly online orders on average by 2,240 to 15,000 and was able to reduce delivery time from five days to next day .
functionality , integrates all a user ’ s data and gives customers complete control over the look and feel of their website .
There are also the Orderwise handheld scanners , which can dramatically improve a retailer ’ s warehouse operation . The Orderwise Mobile WMS app for Android provides high-level functionality to increase efficiency and innovate warehouse operations . It connects to the main Orderwise solution and fully integrates with other platforms . The speed and accuracy it provides in warehouse picking is remarkable – customers have seen picking accuracy levels of almost 100 %, enabling up to 40 % additional warehouse capacity .
What level of scalability does your ERP system offer to accommodate future growth and changes in retail operations ?
Supporting customer growth is always a priority , and our ERP solutions are inherently scalable . The past few years have demonstrated that retail operations are vulnerable to unfolding global events , so the flexibility to scale up or down is vital .
A real-life example of this is agriculture and horticultural product retailer , Sam Turner & Sons . They implemented Orderwise to automate their core processes and help them manage their rapidly growing online retail arm . They experienced substantial growth ,
OBABY NO LONGER STRUGGLED TO FORECAST AND PLAN ACCURATELY , MEANING IT COULD APPROACH EXPANSION OR ANY CHALLENGES TO THE BUSINESS WITH CONFIDENCE .
This increase in e-commerce – facilitated and driven by Orderwise – was a lifeline during the periods of forced shop closure throughout 2020 and 2021 . As Orderwise is a fully integrated ERP system that unites all operations into one platform , Sam Turner & Sons could keep momentum despite the challenging times . It was able to manage its growing online retail operations with integrated e-commerce and third-party platform integration , ensuring the company stayed on track and ready for future growth .
How does your ERP system address compliance and regulatory requirements specific to the retail industry , such as data security standards and consumer protection laws ?
Orderwise has a comprehensive audit trail which provides the ability to identify when customer / contact data falls outside of a business ’ s valid retention policies .
This can be referenced against detailed transactional data allowing adherence to return / refund policies with tools such as returns management / CRM / questionnaire logic , and help customer service teams handle queries in the context of both company policies and consumer protection laws .
What ongoing support and training options do you provide to ensure optimal utilisation of the ERP system by a customers ’ retail teams ?
Any tech implementation is only ever as successful as the levels of engagement from its users . You may have the best ERP solution on the planet , but it will only be effective if people are keen on using it . So , we always do everything we can to ensure this doesn ’ t happen . We offer a wide range of standard training options , educating users on how to get the most from our solutions .
But where we really differ in this area is with our warehouse simulation tool . This is a popular way for customers ( and prospects ) to simulate a warehouse environment and test new ways to optimise how they use Orderwise . They have the chance to test new concepts in a dynamic , live warehouse environment , with a team of experts on hand to offer guidance and support every step of the way .” p
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