CASE STUDY
CRM ( it was previously separate ) – thereby ensuring everything was in one place .
Could you share more about ArrowXL ’ s selection process for its CRM and communications partners , as well as the anticipated benefits of implementing SugarCRM and NICE through Provident CRM ?
Following an intensive process we have chosen SugarCRM and NICE , implemented by Provident
IT ’ S AN EXCITING TIME FOR OUR BUSINESS AND HAVING
THE RIGHT PARTNERS IN PLACE IS KEY .
We used Gartner ’ s Magic Quadrant to identify the long-list of potential vendors , and then employed the services of Viewpoint Analysis to assist us in running a really robust RFP process . We were clear in what we wanted which included the ability to provide 24 / 7 support , have high levels of availability and , as with most SaaS solutions , a roadmap of new functionality and features that could be deployed seamlessly and be built into our future strategy plans .
CRM , as our partners . Both companies were extremely responsive throughout the process and met all our requirements – our first deployment is imminent . As well as meeting all our objectives , and in particular , improving the customer experience , we have also been able to achieve a significant annual saving which we will be able to invest in future improvements . Overall , our CRM and communications are simpler , more agile and more convenient .
We also wanted to simplify our application architecture by having the order management process within the
It ’ s an exciting time for our business and having the right partners in place is key . p
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