CASE STUDY experience for us and our engineering team . The API documentation provided clear guidance and facilitated a straightforward integration process which was important for us as we wanted to get our new verification process up and running as quickly as possible .
Operationally , incorporating the solution into our existing model was easy ; we simply added a new workflow to manage alerts so we could make informed decisions and take swift actions based on the insights available to us .
As the implementation occurred within a week , what were your expectations during this initial period and how did Onfido meet them ?
Fraud does not stop just because you ’ re expanding your identity verification solutions , and so during the initial week of implementation , we could not afford any downtime . Our primary goal was to ensure that our production processes remained uninterrupted while ensuring we could catch any fraudsters in our existing database from day one .
Onfido surpassed our expectations by smoothly integrating its solution while enabling us to maintain business continuity . As a result , we were able to swiftly identify and address any fraudulent activity , enabling us to achieve our objectives during a critical period .
How has Onfido empowered internal stakeholders at Getaround with a new reliable service , and how will this benefit future organisation endeavours ?
Onfido has provided us with a new reliable , sophisticated service that automates identity verification . This means the vast majority of onboarding attempts can be checked and cleared in real-time , with any more sensitive or suspicious cases being passed over to our team for manual checks . This process has streamlined how we handle fraud and freed up resources , so our team has more time to review the alerts sent to us and make informed decisions about onboarding .
AS INDUSTRIES SOAR IN POPULARITY , BAD ACTORS
CLOSELY FOLLOW .
Onfido has enabled us to enhance our fraud detection capabilities and mitigate risks more effectively . This not only ensures a safer environment for our users but enables us to scale our operations as we grow as a business .
Were there any issues with security regulations from regional compliance across Europe ? How were these managed ?
As an international service across Europe and the US , we need to meet various local regulatory requirements , such as KYC , including age verification , licence type and driver classification . Onfido ’ s library of global data sources and verification solutions means we can customise verification journeys to match local requirements , maintaining the same seamless onboarding process in each country .
How will the achievement of Getaround ’ s security objectives push identity verification in the industry further to ensure safe and secure operations ?
The carsharing and hiring market is growing fast and as the world looks towards convenient and sustainable mobility solutions , our priority is to maintain the safety of our users . As industries soar in popularity , bad actors closely follow – and in our market , fraudsters are seeking to gain illicit access and defraud platforms .
Through our partnership with Onfido , we are setting a new standard for identity verification and a blueprint for others in the industry to follow . Together , we are fostering a commitment to upholding the highest standards of security to significantly mitigate the risk of identity fraud and prevent bad actors undermining trust between our platform and our users .
In leading the way and implementing robust identity verification solutions , we hope to create a safe and secure operational environment for our stakeholders , and ultimately strengthen trust in the future of car hire and sharing . p
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