What guiding principles does OCS adhere to in its operations ?

At OCS , the words we live by are ‘ making people and places the best they can be ’. As a facilities management ( FM ) company , this is a natural starting point ; we want the shopping centres and stadiums and other locations where we provide core services such as cleaning , security , catering and others to be welcoming to visitors .

How does technology factor into OCS ' s approach to facilities management ?

Technology plays a pivotal role in this . We have what I define as three ‘ buckets ’ of technology : the Run , the Grow and the Transform .

The Run is simple . It is the right , robust technology which allows the business to run . I call it ‘ keeping the lights on .’

The Grow is where things get interesting from an FM background . The implementation of technology which can drive a competitive advantage using data is tomorrow ’ s gold . Data drives insights on technology and operations and highlights the most efficient and sustainable developments in technology and how we use them to manage colleagues , execute tasks and make sure the right people with the right skills are doing the right jobs . There is proven data behind these decisions .

Naturally following on from the Grow is the Transform . This is where innovation truly finds its home .

How does OCS utilise data to enhance its services ?

It wasn ’ t too long ago that the idea of a robot cleaning a shopping centre was the stuff of science fiction . Now firmly lodged in the present , concepts such as these

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