NEWS
Expereo accelerates time to value with growth in enterprise sales with Salesforce commission payments and sales rewards are visible in dashboards .
Since implementing Salesforce in early
2022 , Expereo has streamlined its leadto-cash process and transformed customer experience , resulting in a significant increase in enterprise deals , 30 % faster service delivery and a 58 % boost to its NPS .
To support its plans for growth while keeping its focus on the customer experience ,
Expereo , which helps enterprises across the globe achieve secure and reliable connectivity , needed to replace manual processes and Excel spreadsheets with standardised workflows and one platform for all of its customer data .
Expereo now runs its entire lead-to-cash process in Sales Cloud . All trading reviews ,
Sales Cloud provides greater transparency and integration for sales teams to manage qualified leads , create customer pricing and proposals and close opportunities . With every lead tracked through 10 clearly defined stages of the pipeline and a single view of the customer , sales reps are more efficient . They can respond to potential customers with indepth background knowledge and prioritise actions .
As a result , Expereo has achieved a 48 % increase in its sales pipeline and significant improvement in enterprise deals in the first 18 months since adopting the platform .
“ We can only grow if we offer a world-class customer experience – with Salesforce , we can do so efficiently and at scale ,” said Ben Elms , Chief Revenue Officer , Expereo .
Waste supercomputer heat and old mines could warm homes
A first-of-its-kind system in the
UK is being trialled in Edinburgh to see if waste heat from a large computing facility can be stored in disused mine workings and used to warm homes .
The large amounts of energy needed to power the University of Edinburgh ’ s Advanced Computing Facility ( ACF ) could be recycled to heat at least 5,000 households in Scotland ’ s capital .
The facility , home to the national supercomputer and used for research such as national climate modelling and health data modelling , currently releases up to 70GWh of excess heat per year .
The £ 2.6 million feasibility study will examine how the water in old mine workings near the computing facility could be harnessed to heat people ’ s homes . would then be transported by natural ground water flow in the mine workings and made available to warm people ’ s homes via heat pump technology .
This is projected to rise to 272GWh once the UK Government ’ s recently announced next-generation Exascale supercomputer is installed at the university .
The process of cooling the supercomputers would be augmented to transfer the captured heat into the mine water – up to a maximum temperature of 40 ° C – which
If successful , the study could provide a global blueprint for converting abandoned flooded coal , shale and mineral mine networks into underground heat storage .
12 INTELLIGENTCIO EUROPE www . intelligentcio . com