EDITOR ’ S QUESTION
Over the past few years , we ’ ve observed a marked shift in the frequency and pace of transformation strategies . As organisations navigate numerous challenges , the push to transform and keep pace has become more urgent . Under such pressures , positioning human factors at the heart of the transformation strategy alters the focus and investment allocation of leadership .
Through a collaboration between EY and the University of Oxford ’ s Saïd Business School , research findings underscore that organisations which prioritise the human element in their transformation journeys are 2.6x more successful . This people-first – or humancentric approach – transcends traditional workstreams . It acknowledges leadership , vision , emotional support , culture and empowerment as essential drivers of successful transformation , harmoniously operating alongside technology and process shifts . development to understand the evolving tech landscape ensures no one is left behind in the Digital Transformation process .
By prioritising people in Digital Transformation , businesses can synergise their strategies with user experiences . This not only heightens the probability of successful implementation and adoption but is also critical to unlocking the full potential and value of their technology investments . p
Research findings underscore that organisations which prioritise the human element in their transformation journeys are 2.6x more successful .
Implementing a human-centric strategy involves immersing employees in the early stages of transformation , fostering a rich understanding of enduser needs and the challenges being addressed . This not only makes employees feel integral to the journey but also fuels a collaborative ethos that embraces a digital culture open to innovation .
The adoption of this approach also signals a critical shift – from a typical model to a culture that cultivates care and continuous learning . Regular employee feedback becomes a cornerstone , guiding organisations in finetuning their transformation strategies to align more acutely with user needs . Empowering employees through professional
CYNTRESSA DICKEY , UK & I PEOPLE CONSULTING
LEADER , EY
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