Planet partners with SSP Group and Zippin to launch AI-powered stores at Oslo and Dublin Airports
NEWS
Club Med expands NICE CXone including Smart AI-based routing across its global workforce
NICE has announced that Club Med , a worldwide leader in premium allinclusive vacations , has successfully expanded its deployment of NICE CXone into its global operations , providing advanced remote work capabilities for agents and real-time statistics to improve operational efficiencies worldwide .
This global expansion follows success in Europe with agents becoming more dynamic , developing their proficiency , improving answer rates and overall satisfaction .
Headquartered in France with a workforce spread across 40 commercial markets , Club Med first replaced its incumbent solution in Europe to improve call routing capabilities and provide more visibility into its overall operations . CXone was chosen due to its ability to seamlessly integrate with Club Med ’ s existing technologies and provide the company with one , unified platform to focus on the quality of the interactions and identify training opportunities for agents .
Caroline Launois-Beaurain , VP Digital Sales Product and Experience , Club Med , said : “ NICE ’ s real-time view into operations presented us the opportunity to see exactly how our agents handle customer interactions and what changes we needed to make . This afforded us the chance to see where we can improve our agent ’ s skillset by equipping our managers to better train and support them . By first testing NICE ’ s capabilities in EMEA and finding great success , we expanded utilisation into the Americas and Asia , continuing to improve agent and client experiences .”
Planet partners with SSP Group and Zippin to launch AI-powered stores at Oslo and Dublin Airports
Planet , a global technology leader providing integrated software and payment services , has developed two frictionless , checkoutfree stores at Oslo Airport and Dublin Airport , alongside partners SSP Group and Zippin . convenience . They ’ re automatically charged for what they take when they leave , which makes for an easier and faster shopping experience . Thanks to our integration with Planet , shoppers can quite literally zip-in , shop and zip-out .” �
These stores allow customers to shop and pay for items seamlessly , improving the shopping experience by providing speed and convenience .
The technology has the potential to expand into busy UK airports and other travel hubs , including train stations , where customers are looking for speed and convenience .
To enter the store , a customer simply taps their preferred credit card on the payment terminal installed at the entry gate . Planet ’ s technology pre-authorises a configurable amount and generates a secure token passed across to Zippin , which stores it .
Krishna Motukuri , CEO and Co-founder of Zippin , said : “ We ’ re delighted to be partnering with Planet to eliminate the friction of the traditional checkout . Our AI-powered technology lets shoppers enter the store , pick what they want and leave without stopping . Travellers , who might already have their hands full , can simply put purchases in their luggage as they shop , which is a great
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