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DRIVING AUTOMATION IN THE DATA CENTRE
The advent of data centre automation is poised to revolutionise industries as organisations strive to enhance efficiency , elevate data accuracy and boost productivity . Yet , there ’ s a curiosity among data centre experts about the post-automation landscape of data centre management . Herman Chan , President of Sunbird Software , a leader in secondgeneration DCIM for remote data centre management , outlines the key strategies for implementing data centre automation . Drawing insights from Sunbird ’ s clients , he shares instances of how second-generation DCIM software propels automation in their data centres .
The benefits of data centre automation are wide-ranging and numerous . They range from having a single source of truth , improved workflow and productivity , improved collaboration across functional teams , increased utilisation of existing resource capacity , maintaining uptime and meeting service level agreements , eliminating human error , focusing more on strategic projects and simplified data centre security management .
1 . Enable a single source of truth with CMDB , ticketing and DCIM software
A conventional IT Configuration Management Database ( CMDB ) serves as a database of fields . By incorporating it with Data Centre Infrastructure Management ( DCIM ) software , you gain additional comprehensive asset details , including precise site and rack locations with U position , dimensions , weight , power and network port connections , along with 3D rack elevation visualisations for enhanced experience .
For organisations utilising ServiceNow for their CMDB , a contemporary DCIM solution offers a certified ServiceNow app , enabling seamless bidirectional communication for automatic creation , updating and deletion of items . Integration can be accomplished in under an hour . Furthermore , a second-generation DCIM solution includes a universal CMDB and ticket connector , effortlessly integrating with BMC , Cherwell , Jira , or custom asset and ticketing systems . The integration of CMDB and ticketing systems with DCIM software establishes a singular source of truth , fostering improved management of data centre resources and capacities . This approach dismantles information silos , enhances data accuracy , eliminates redundant manual entries and promotes data-driven collaboration and decision-making across all functional teams .
The value of using webhooks to drive data sharing is enormous .
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