NEWS
Hexaware expands UK operations with new facility in Birmingham
Indian-owned Hexaware Technologies , a global provider of IT and digital solutions , has marked the next phase of its UK expansion by opening a new Birmingham-based facility , with plans to create 250 jobs .
The facility at Brindley Place was officially opened by West Midlands Mayor Andy Street , who took part in a ribbon cutting and traditional Indian lamp lighting ceremony .
Hexaware ’ s launch of its Birmingham base follows its move to establish a pilot facility in the city earlier this year to provide on-site support for several customers .
Since then , a surge in demand in areas such as application operations , End-User Computing ( EUC ) services and ServiceDesk support , has convinced Hexaware to step up its growth in the West Midlands while diversifying its portfolio of services .
The expansion plan forms a key part of the business ’ UK growth strategy , which is focused on establishing themselves as a trusted partner for innovative IT and digital services . The company is committed to scaling up its Birmingham facility to house 250 professionals by 2025 . The onboarding process for over 60 local employees is already underway , with plans to actively seek out additional top-tier talent to complement Hexaware ’ s growing team .
R Srikrishna , CEO at Hexaware , said : “ We want to deliver personalised services to our large and rapidly growing British customer base while helping build and improve the economy and talent in local communities . Birmingham and the Midlands , with their rich and diverse talent base , offer immense potential to meet both objectives .”
Trafford Council moves regulatory services to the cloud with Civica
Trafford Council , based in Manchester , England , is set to transform regulatory services for 235,000 residents via a new cloud software partnership with GovTech leader Civica .
A longstanding Civica customer , the council will bring in Civica ’ s Cx Regulatory Services platform in a new five-year contract . The new platform will help deal more efficiently with high priority areas including local business licensing , environmental health and trading standards .
Residents and businesses will be able to get answers to queries more quickly online thanks to a new customer portal . Increased automation means Cx will also capture data better and enable improved reporting and analytics to enhance decision-making and manage cases faster .
The communications engine will not only ensure better connected people but also reduce dependence on costly servers and enable council officers to spend more time on the front line .
Councillor Rose Thompson , Trafford Council ’ s Executive Member for Communities and Safety , said : “ At a time when our budget is being stretched so thinly , the new Civica platform provides excellent value for money . It will be better for residents and businesses as they can get their queries answered more efficiently while also improving our council-wide regulatory services . Joining up all our data in the cloud will help us see trends in our communities which allow us to plan and improve services for the future too .”
14 INTELLIGENTCIO EUROPE www . intelligentcio . com