NEWS
CGI and Delta Wellbeing enhances healthcare in Wales with digital platform
The newly launched platform utilises a variety of devices , including alarms , sensors and wearables , to provide continuous monitoring . It enables remote supervision of health conditions , helping individuals to maintain their independence and enjoy a higher quality of life at home .
This advancement is the result of a synergistic effort between CGI and Delta Wellbeing , along with its partners Enovation and Totalmobile . They achieved this in just six months , gearing up Delta Wellbeing for the imminent digital transition by the end of 2025 .
CGI , a global leader in IT and business consulting , has collaborated with Llesiant Delta Wellbeing to launch an innovative digital alarm-receiving and monitoring platform across Wales .
This initiative , unveiled two years ahead of the 2025 analogue switchoff , is a leap forward in digital healthcare technology .
Paul Faulkner , Head of Technologies at Delta Wellbeing , said : “ It has been a challenging project to deliver but an exciting one . To get the system in place with time to spare is testament to the hard work of everyone involved . We are looking forward to enhancing our service with the additional functionality that the new platform will bring .”
The platform not only marks a milestone in digital health monitoring but also paves the way for a more integrated , efficient health and care system in Wales , promising transformative changes in the way healthcare is delivered .
Oodle selects NICE Enlighten AI to identify and serve vulnerable customers
Oodle Car Finance , a rapidly growing UK motor finance company , has embraced NICE ’ s Artificial Intelligence ( AI ) solutions . This initiative is aimed at effectively identifying and assisting vulnerable consumers , marking a pivotal step in Oodle ’ s commitment to customer-centric service .
The adoption of NICE Interaction Analytics and Enlighten AI for Vulnerable Customers equips Oodle ’ s contact center agents with real-time guidance . This technological advancement not only ensures fair treatment of customers but also aligns with regulatory compliance standards set by the UK ’ s Financial Conduct Authority .
NICE ’ s AI-driven technology is instrumental in enabling Oodle ’ s agents to modify their interaction approaches , thus fostering more equitable outcomes for vulnerable customers . This strategic investment in Enlighten AI reflects Oodle ’ s dedication to upholding fair practices and delivering services that resonate with Consumer Duty guidelines .
The cloud-based applications from NICE allow Oodle to proactively identify vulnerable customers through seamless analysis of interaction data . This process , requiring no manual effort , accurately pinpoints vulnerability indicators , leading to enhanced post-call and real-time guidance for agents . This approach not only meets compliance guidelines but also contributes to reducing operational costs by improving key performance indicators like agent hold times and firstcall resolution rates .
Jessica Bates , COO of Oodle Car Finance , said : “ Our enduring goal is to provide an exceptional experience for all our customers , especially those in vulnerable circumstances . We aim for consistent fair treatment , and NICE Enlighten AI is a cornerstone in embedding this into our culture and service quality .”
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