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We have been layering and layering technologies now for 30 years and the hope is that automation will begin to improve many inefficient and timeconsuming core processes .
team where they are , using this construct . Trust and Empathy , for me , must come first , as true table stakes . Then we dive into the key actions and how to measure what matters .
What do you think has emerged as the technology trend of 2023 and why ?
AI has been the definitive trend for 2023 . But underlying all the buzz is a need to improve and automate legacy processes that are in need of simplification . We have been layering and layering technologies now for 30 years and the hope is that automation will begin to improve many inefficient and time-consuming core processes .
What do you currently identify as the major areas of investment in your industry ?
Automation and simplification are key right now . Everyone needs to do more with less . People talent is still hard to find post-pandemic and the overall pace of change continues to accelerate faster than teams can keep up .
How do you deal with stress and unwind outside of the office ?
My wife jokes that I work to buy bicycles , so cycling for sure ! I also love snowboarding and hiking and have recently been encouraged by my sons to take up trailrunning and light weightlifting .
If you could go back and change one career decision , what would it be ?
Brene Brown has this phrase I really like : ‘ Stay awkward , brave and kind ’ – I wish I would have learned this sooner in my career . I spent a lot of time trying to fit in , emulate others and conform to a specific look or approach to things . Only later did I realise that our uniqueness is what makes us who we are .
What are the region-specific challenges when implementing new technologies in Europe ?
Three big areas we always need to be cognisant of :
Language and local laws : Europe is a continent with diverse languages and legal frameworks . Adapting new technologies requires a careful consideration of language variations and compliance with local laws and regulations . Ensuring that technology solutions are not only linguistically appropriate but also legally compliant across different European countries is crucial for successful implementation .
Industries and verticals : Europe hosts a wide array of industries and verticals with varying needs and practices . Implementing new technologies must account for industry-specific requirements , ensuring that solutions are tailored to meet the unique demands of different sectors . Understanding the nuances of each industry is essential to the successful integration of technology across diverse European markets .
Sustainability and carbon impact : Sustainability is a paramount concern in Europe , with the region leading the way in adopting environmentally friendly practices . Regulations governing carbon impacts are stringent , necessitating technology implementations to align with sustainability goals . As more small and medium-sized enterprises ( SMBs ) in Europe strive to understand and reduce their carbon footprint , the integration of carbon accounting solutions becomes critical for businesses aiming to achieve net zero targets . Balancing technological advancements with sustainable practices is integral to success in the European market .
What changes to your job role have you seen in the last year and how do you see these developing in the next 12 months ?
Everything is faster now . The pace of change continues to accelerate and customers expect more .
We must keep pace with the industry and ensure our customers , partners and colleagues are met ‘ where they are ’ with an entity and technology they can trust to break down barriers and enable them to thrive .
What advice would you offer somebody aspiring to obtain C-level position in your industry ?
Listen , go slow to go fast , make mistakes and learn from those mistakes and always act with the highest integrity . p
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