CASE STUDY increased confidence in using technology , potentially boosting their digital literacy and enhancing their employment prospects post-release . This expanded access also improves avenues for communicating with family and friends , thereby fostering and maintaining better relationships outside of the prison ahead of eventual release .
3 . Prison performance and staff satisfaction
The provision of wired and Wi-Fi services has improved prison performance and efficiencies , making the prison service a modern place to work . Our state-of-the-art network provides a foundation to implement other digital services , systems and automation . As a result , it is possible to remove unnecessary administrative activities and increase time efficiencies spent in other areas of the prison , as well as minimising or removing excess paperwork . One particular benefit of streamlining paperwork and administration is that there is more time for meaningful , positive interactions between prisoners and staff , ultimately leading to increased staff satisfaction .
4 . Improved trust and reduced friction within a prison
Equipping prisons with both wired and wireless capabilities fosters enhanced flexibility and adaptability for both prison officers and inmates . This facilitates improved communication channels , complete with comprehensive audit trails , in turn nurturing trust and transparency in interactions between prisoners and officers , thereby reducing overall tensions within the prison environment . A more robust audit trail not only ensures transparency but also cultivates a perception of fairness .
The primary benefit for the probation estate lies in enabling Wi-Fi across the sites , allowing staff the freedom to move seamlessly within the building , including meeting and interview rooms , with constant access to their devices .
As a government body , how important is protecting and modernising your infrastructure and how did you work with Juniper to achieve this ?
Data protection is crucial for safeguarding sensitive information , adhering to regulations and upholding public trust .
Looking through the lenses of efficiency and productivity , we aim to automate as much as we can , improve scalability and enhance performance . This helps us to reduce the number of incidents raised and simplify the Wi-Fi estate which facilitates ease of management for our technical and service teams .
User experience is at the centre of everything we do . We want to make sure we understand our estate and know of any network issues before our users do . This is where Juniper has helped us to acquire actionable insights in real time , delivering meaningful outputs from data , rather than gigabytes of logs that take engineers hours to analyse . The self-driving elements of the network , visibility and Artificial Intelligence Operations ( AIOps ) are key benefits of Juniper technology . The by-products of these have been scalability and ease of deployment .
Were there any pain points during the implementation phase
and alternatively , what success factors were there that were potentially unexpected ?
The challenge for us is always the timeframes and logistics of installing Access Points ( APs ) in prisons , especially within cellblocks . Victorian buildings are often not conducive to wireless signal strength .
Key to our success is the access we ’ ve had to a wealth of information from day one . This has enabled us to predict user experience issues accurately and identify issues such as faulty cables before users report incidents .
What does the future hold for the prison system and its technological capabilities and how will you continue with digitisation initiatives such as these ?
For me , the key is to continue to scale out the programmes that have proven to be successful , such as our ‘ Launchpad ’ initiative which enables in-cell technology and to use technology to drive efficiency and solve operational and user problems . In short , we want to continue to make our services simpler , faster and better for everyone . p
OUR STATE-OF-THE-ART NETWORK PROVIDES
A FOUNDATION TO
IMPLEMENT OTHER DIGITAL SERVICES , SYSTEMS AND AUTOMATION .
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