TALKING

Research shows employees spend half an hour every day grappling with unfamiliar software they ’ re required to use .

applications , processes and workflows , individuals can simply do what they need to do the moment they need to do it with direct on-screen guidance . Digital Adoption Platforms ( DAPs ) provide customised guidance and automation in the flow of work , across applications and workflows while providing unprecedented data insights into user behaviour so that the experience can continuously be improved and organisations can maximise the value from their software stack . This will leave them feeling empowered to use the technology independently without burnout or fear of failure . Companies will benefit from faster uptake of new applications and employees will access in-task assistance rather than resorting to outside channels .

Overall , this approach should reduce the risk of employees being overwhelmed by the sheer weight of technology , meaning they ’ re less likely to suffer from Software Paralysis or even just general digital friction in their work day . Instead , they will feel supported , with laser-focused guidance that drills down on their own specific needs , skillset and workflows .

Moving from paralysis to productivity

Software Paralysis can severely diminish employee productivity and engagement . If workers are drowning in tools they don ’ t know how to use , they ’ ll spend time looking for workarounds , fail to unlock the benefits and even risk compromising compliance or a security breach . By giving them the help they need in the context they need it , technology can empower rather than intimidate .

Overcoming Software Paralysis requires a personalised approach to individual employee needs . Rather than attempting one-size-fits-all training and support , businesses must tailor support to people ’ s job roles and existing knowledge . With the right level of personalisation , users can fully harness the technology at their disposal to do their best work . By taking an employee-centric approach , businesses and employees will be on the right track to conquering Software Paralysis once and for all . p

40 INTELLIGENTCIO EUROPE www . intelligentcio . com